What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Enables Productivity
- Reliable
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Search
Cross Platform Support
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Anshu R.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2026
Reliable and function high for the modern professi
Likeliness to Recommend
What differentiates Slack from other similar products?
It is best since it is the "standard." the difference is that almost everyone already knows how to use it. It's the best as it reduces the "training" time for new hires. Compared to more obscure chat apps, slack feels familiar and easy to navigate. It is the best as it has the most integrations and the largest community of users, a means that there is always a plugin for whatever we we need.
What is your favorite aspect of this product?
I am a big fan of the "huddles" and the "canvas" features. The "scheduled send" is a must have for my team. I also love the "search" which can find even the most obscure document from even three years ago. The video and audio quality are consistently great, and the mobile app is the best in the business. The "mentions and reactions" make it so easy to stay responsive without typing.
What do you dislike most about this product?
The desktop app takes way too long to start up sometimes if you have an awful lot of cached data. I have to clear the cache every few months to keep it running at top speed or so.
What recommendations would you give to someone considering this product?
If you want a tool that "just works" and has the support of a massive ecosystem slack is the only logical choice for your company.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Muhammad L.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2026
AS a hubspot consultant i recommed slack
Likeliness to Recommend
What differentiates Slack from other similar products?
As a HubSpot Consultant, I highly recommend integrating Slack into your ecosystem. Its seamless integration with HubSpot allows for real-time notifications, ensuring that leads and critical updates are instantly routed to the appropriate sales and marketing channels for immediate action.
What is your favorite aspect of this product?
Partnership with HubSpot makes my life easier to send every kind of personal or Channel notification
What do you dislike most about this product?
May be need to improve in UX and UI as i am dealing with this it still same user want change by time
What recommendations would you give to someone considering this product?
I always recommend Slack for smooth catch when i start onboarding hubspot.
Pros
- Reliable
- Enables Productivity
- Caring
- Saves Time
William B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Direct collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
In terms of real impact on team productivity, it's quite noticeable because it greatly reduces the need for meetings or endless email chains. Quick conversations also help resolve doubts in minutes and keep everyone aligned on projects. It also greatly facilitates cross-departmental collaboration, since anyone can join a channel and get up to speed quickly. Another benefit is the transparency of decisions and discussions, which are documented in the channels. This helps prevent knowledge loss and allows new team members to integrate more quickly.
What is your favorite aspect of this product?
As part of a team that constantly collaborates across different areas, what I like most about Slack is how easy it is to keep everyone connected without relying so heavily on email. The channels are incredibly helpful for organizing conversations by projects, teams, or specific topics, making it much easier to find information later. I also really appreciate the tool's speed; everything happens in real time, which helps with faster decision-making. Furthermore, the integration with other tools like task managers, calendars, and document platforms means that much of the work can be managed from a single place.
What do you dislike most about this product?
Honestly, there are times when it can become a bit overwhelming, especially when participating in many channels simultaneously, because notifications can accumulate quickly, and if they aren't configured properly, it's easy to lose focus on the work. I also feel that the search function could sometimes be more precise when trying to find very old messages or specific files within long conversations. And in large teams, keeping channels organized requires some discipline because otherwise too many are created, and it gets a bit chaotic.
What recommendations would you give to someone considering this product?
I would especially recommend it to teams that work collaboratively or remotely, where fast communication is key to moving projects forward. It's also very useful for companies that use many digital tools, due to the integrations, because these help centralize notifications and workflows. To get the most out of it, I think it's also important to establish some internal rules about how to use the channels, when to use direct messages, and how to manage notifications, because that makes a big difference in the daily experience.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service