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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Instant Messaging

89

Notifications

86

File Sharing Collaboration

86

Integration With Productivity Tools

85

Granular Access Management

85

Search

84

Cross Platform Support

84

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

85

Usability and Intuitiveness

85

Breadth of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Anshu R.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Reliable and function high for the modern professi

Likeliness to Recommend

5 /10

What differentiates Slack from other similar products?

It is best since it is the "standard." the difference is that almost everyone already knows how to use it. It's the best as it reduces the "training" time for new hires. Compared to more obscure chat apps, slack feels familiar and easy to navigate. It is the best as it has the most integrations and the largest community of users, a means that there is always a plugin for whatever we we need.

What is your favorite aspect of this product?

I am a big fan of the "huddles" and the "canvas" features. The "scheduled send" is a must have for my team. I also love the "search" which can find even the most obscure document from even three years ago. The video and audio quality are consistently great, and the mobile app is the best in the business. The "mentions and reactions" make it so easy to stay responsive without typing.

What do you dislike most about this product?

The desktop app takes way too long to start up sometimes if you have an awful lot of cached data. I have to clear the cache every few months to keep it running at top speed or so.

What recommendations would you give to someone considering this product?

If you want a tool that "just works" and has the support of a massive ecosystem slack is the only logical choice for your company.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Muhammad L.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

AS a hubspot consultant i recommed slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

As a HubSpot Consultant, I highly recommend integrating Slack into your ecosystem. Its seamless integration with HubSpot allows for real-time notifications, ensuring that leads and critical updates are instantly routed to the appropriate sales and marketing channels for immediate action.

What is your favorite aspect of this product?

Partnership with HubSpot makes my life easier to send every kind of personal or Channel notification

What do you dislike most about this product?

May be need to improve in UX and UI as i am dealing with this it still same user want change by time

What recommendations would you give to someone considering this product?

I always recommend Slack for smooth catch when i start onboarding hubspot.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Saves Time

William B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Direct collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

In terms of real impact on team productivity, it's quite noticeable because it greatly reduces the need for meetings or endless email chains. Quick conversations also help resolve doubts in minutes and keep everyone aligned on projects. It also greatly facilitates cross-departmental collaboration, since anyone can join a channel and get up to speed quickly. Another benefit is the transparency of decisions and discussions, which are documented in the channels. This helps prevent knowledge loss and allows new team members to integrate more quickly.

What is your favorite aspect of this product?

As part of a team that constantly collaborates across different areas, what I like most about Slack is how easy it is to keep everyone connected without relying so heavily on email. The channels are incredibly helpful for organizing conversations by projects, teams, or specific topics, making it much easier to find information later. I also really appreciate the tool's speed; everything happens in real time, which helps with faster decision-making. Furthermore, the integration with other tools like task managers, calendars, and document platforms means that much of the work can be managed from a single place.

What do you dislike most about this product?

Honestly, there are times when it can become a bit overwhelming, especially when participating in many channels simultaneously, because notifications can accumulate quickly, and if they aren't configured properly, it's easy to lose focus on the work. I also feel that the search function could sometimes be more precise when trying to find very old messages or specific files within long conversations. And in large teams, keeping channels organized requires some discipline because otherwise too many are created, and it gets a bit chaotic.

What recommendations would you give to someone considering this product?

I would especially recommend it to teams that work collaboratively or remotely, where fast communication is key to moving projects forward. It's also very useful for companies that use many digital tools, due to the integrations, because these help centralize notifications and workflows. To get the most out of it, I think it's also important to establish some internal rules about how to use the channels, when to use direct messages, and how to manage notifications, because that makes a big difference in the daily experience.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

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