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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Ardin M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

MOST PRODUCTIVE APP ONE COULD ASK FOR

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The fact that Slack has it all and it makes the work-messaging/file sharing and collaborating super easy.

What is your favorite aspect of this product?

Apps&Intergrations, I can bring my own zaps into the app and decrease the time needed for manual/small tasks.

What do you dislike most about this product?

Notifications, Sometimes I miss messages due to the notifications going straight to my phone instead of my pc.

What recommendations would you give to someone considering this product?

Download and use it for a day :) see how it helps you with your day-to-day work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marilla R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Perfect communication for all work teams.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Team collaboration and proportionate communication within our work zone is very important to us, and is something where Slack is too good, for good communication. One of the things that differentiates Slack, from other collaboration platforms, is that Slack allows any process to be carried out using commands with the "#" sign, you can delete channels, add new channels, eject members, add new members, limit the amount of members for each channel, and many other things that simplify the use of the platform and streamline the channel management process.

What is your favorite aspect of this product?

One of the things I like the most in relation to Slack is that the messaging of all the channels works in real time, this has achieved that each of the messages can be sent or received instantly by each of the members of each communication channel. In addition, this real-time operation also applies to the sending of attachments within each channel. Another thing I like is that Slack has a perfect integration with the Box Storage service, which helps me a lot to be able to export or import any file that we handle within our Slack network, and thus be able to streamline the work process within my work zone.

What do you dislike most about this product?

Currently, I have only noticed one negative factor in the operation of Slack, and it is related to its application for mobile devices. It is not so negative and it does not affect the performance of the user so much, but I consider that it is a factor that can be improved. The problem with the Slack application is that it takes a long time to upload files to share them within communication channels, or sometimes the files cannot be successfully uploaded, and it is not because of connectivity problems, but rather that the application has an extremely slow process to send files within this communication network. I hope this can be improved.

What recommendations would you give to someone considering this product?

My recommendation for any person or work area that is considering this product is that they take advantage of obtaining one of the best platforms for communication of work teams. Slack will provide them with a perfect team collaboration and they will be able to do all kinds of group work and work planning with perfect end-to-end communication. In addition, Slack is very easy to use, with the methodology of using commands, the general use of the platform is greatly simplified. I consider that Slack is appropriate for any company that has a deficiency in the communication of work teams, Slack does its job very well.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Taufik R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Distinguished in internal messaging.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack represents aspects such as: ease of use, efficient team communication and improvement of workflows thanks to its levels of transparency.

What is your favorite aspect of this product?

I like Slack for allowing the following: Instant messaging, document sharing / preview, theme customization, mobile app, individual and group chat options, private or public channel. You can add as many workspaces as per requirements and each workspace will have users and channels created where you can put the message, document, emoji. Integration support of various applications. Integrate Rollbar to give you live information on errors in productions. Google applications can also be integrated for easy preview of Word documents. Group call option and shared screen with group or individual.

What do you dislike most about this product?

It is unfortunate, and it causes annoyance when you are not at your work site and receive a number of notifications in your application.

What recommendations would you give to someone considering this product?

I recommend this software is an excellent tool for communication and sending messages, images and videos, it offers the virtue of independent or private conversations that are very easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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