What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Trevor H.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Slack is a dynamic documentation platform
Likeliness to Recommend
What differentiates Slack from other similar products?
One of the advantages that often differentiates Slack is that it works well for collaborating in real time and when fast and direct action is needed.
What is your favorite aspect of this product?
Slack serves to streamline tasks and focus especially on delivering quality products, since through Slack they can integrate the applications they usually use such as GitHub, Jenkins, Jira and hundreds of other applications. In my case, I link Trello with Slack in this way I will have access to the information that I have uploaded in the boards of my Trello account with all the tasks that I have added and see them directly in the Slack chat.
What do you dislike most about this product?
Slack is a tremendous tool for team communication because it is entertaining
What recommendations would you give to someone considering this product?
The best way to ensure the development of a project among all the members of a team is to use a simple, complete tool and, above all, that can be integrated and automated with the rest of the components of the ecosystem of tools for application development. Without a doubt, Slack, today, is the ideal tool to achieve this end.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rui A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2021
Powerful and efficient team messaging.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is distinguished and excelled by bots which allows users to automatically assign tasks, run surveys, calculate results, and remind users about meetings.
What is your favorite aspect of this product?
Like Slack enables a variety of useful features for business and collaborative messaging between staff, of which the most notable are: public and private team-based chat channels help employees share discussion topics and communicate efficiently, customizable notifications allow you to be informed about the most important topics, it can be integrated with a wide variety of applications, including file storage solutions, and project management software, with the option of integrated phone calls, and video chat for up to 15 people.
What do you dislike most about this product?
Slack eventually has availability issues that make it difficult for users to access the application.
What recommendations would you give to someone considering this product?
I recommend Slack, it is competent and with advantages for organizations that require an efficient way to communicate and collaborate between work teams, their members, and clients.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ardin M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2020
MOST PRODUCTIVE APP ONE COULD ASK FOR
Likeliness to Recommend
What differentiates Slack from other similar products?
The fact that Slack has it all and it makes the work-messaging/file sharing and collaborating super easy.
What is your favorite aspect of this product?
Apps&Intergrations, I can bring my own zaps into the app and decrease the time needed for manual/small tasks.
What do you dislike most about this product?
Notifications, Sometimes I miss messages due to the notifications going straight to my phone instead of my pc.
What recommendations would you give to someone considering this product?
Download and use it for a day :) see how it helps you with your day-to-day work.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
