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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Dhruvi J.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Great tool to communication in organization

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

There are many unique feature that differs slack from others. We can set our status that we are on leave, sick, vacationing, etc. Also the feature of reacting in message is there in slack.

What is your favorite aspect of this product?

We can turn off the notification in slack. Integration with other apps like google calendar and many other apps which is useful. We can manage the people by projects through creating the private channel. The file transfer in slack is awesome we can easily transfer the data and also find it.

What do you dislike most about this product?

Notification in a mobile application is not working properly. Slack is sometimes crashing in a desktop version.

What recommendations would you give to someone considering this product?

Slack is best communication tool for organization. Easily manage the multiple projects by project managers in organization. Data transfer is easy in slack among the team. Overall I recommend to use it for better growth.

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Security Protects

Crystal T.

  • Role: Finance
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Slack is a great solution for team collaboration.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has capabilities that allows team to create multiple communication channels in one workspace.

What is your favorite aspect of this product?

It has enhanced unification of teams as well as advancement in task management. File sharing has been improved too by Slack.

What do you dislike most about this product?

The vendor should improve video conferencing feature and incorporate offline mode.

What recommendations would you give to someone considering this product?

If you are in a remote area, you need to implement a robust cloud computing or mobile data so as to enjoy full capabilities of Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katie M.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Skack is the mostly used Team messaging platform.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has workflow builder that ease task management. With backend integration capability it integrates with PPM tools to enhance task management.

What is your favorite aspect of this product?

File sharing, team collaboration and audio calling are among the best things about Slack.

What do you dislike most about this product?

Slack cannot perform without internet connection or mobile data.

What recommendations would you give to someone considering this product?

Access and contemplate Slack tutorials( Slack 101) on vendor website before implementing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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