
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Dhruvi J.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jun 2021
Great tool to communication in organization
Likeliness to Recommend
What differentiates Slack from other similar products?
There are many unique feature that differs slack from others. We can set our status that we are on leave, sick, vacationing, etc. Also the feature of reacting in message is there in slack.
What is your favorite aspect of this product?
We can turn off the notification in slack. Integration with other apps like google calendar and many other apps which is useful. We can manage the people by projects through creating the private channel. The file transfer in slack is awesome we can easily transfer the data and also find it.
What do you dislike most about this product?
Notification in a mobile application is not working properly. Slack is sometimes crashing in a desktop version.
What recommendations would you give to someone considering this product?
Slack is best communication tool for organization. Easily manage the multiple projects by project managers in organization. Data transfer is easy in slack among the team. Overall I recommend to use it for better growth.
Pros
- Enables Productivity
- Unique Features
- Inspires Innovation
- Security Protects
Crystal T.
- Role: Finance
- Industry: Media
- Involvement: End User of Application
Submitted May 2021
Slack is a great solution for team collaboration.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has capabilities that allows team to create multiple communication channels in one workspace.
What is your favorite aspect of this product?
It has enhanced unification of teams as well as advancement in task management. File sharing has been improved too by Slack.
What do you dislike most about this product?
The vendor should improve video conferencing feature and incorporate offline mode.
What recommendations would you give to someone considering this product?
If you are in a remote area, you need to implement a robust cloud computing or mobile data so as to enjoy full capabilities of Slack.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Katie M.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2021
Skack is the mostly used Team messaging platform.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has workflow builder that ease task management. With backend integration capability it integrates with PPM tools to enhance task management.
What is your favorite aspect of this product?
File sharing, team collaboration and audio calling are among the best things about Slack.
What do you dislike most about this product?
Slack cannot perform without internet connection or mobile data.
What recommendations would you give to someone considering this product?
Access and contemplate Slack tutorials( Slack 101) on vendor website before implementing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing