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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Patricia V.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Pricey but useful features

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It has a very quick and effective search function that uses even a term in quotes to find an exact match or even add an asterisk after a partial word to search for any instances of that fragment.

What is your favorite aspect of this product?

It allows me and my team to share files using private channels and to make direct conversations. More so through these personal channels, we can draft messages and keep notes. It provides pinning messages and reference links to channels functionality whereby I can pin messages to channels which is very helpful in making priorities in conversations.

What do you dislike most about this product?

It is pricey.

What recommendations would you give to someone considering this product?

For team collaboration and group chat, this product can provide very useful and unique functionality so I would recommend it.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Muhammad Daud S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Great Tool for Dev and IT Team

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slacks work as a great tool for Developers and IT Team especially in an organization. With the built in tools and API's, we can enable our system and server alerts and logs to come through Slack notification. It makes life easier to browse through the Logs on slack and search rather than on the device itself. It has great usability with team collaboration, file sharing and meetings.

What is your favorite aspect of this product?

Slack is unique to provide bots, channels and options with commands. It gives the usability within our team to monitor logs and alerts which is our favourite aspect of this product. We also chat with team and arrange meetings including screen share which makes it easier for us to interact with the team on timely projects

What do you dislike most about this product?

Slack use lot of resources to run including RAM/CPU due to which it requires a good hardware to affectively work.

What recommendations would you give to someone considering this product?

Anyone looking to implement Team projects, Slack is the best solution to go through with as it will help implementing the desired key points to bring team on the same page. Slack requires good hardware specifications to run affectively

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Vincent C.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Collaboration platform is overly complex

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I have not had a good experience with Slack and don't find that its uses are exceptional compared to other offerings out there.

What is your favorite aspect of this product?

Chat Channels can be created and segmented easily.

What do you dislike most about this product?

Overly complex to manage permissions and gauge usage.

What recommendations would you give to someone considering this product?

If you need a stand along product for chat and collaboration this might be your solution. If already using other vendor's platforms, check if they have an offering first.

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product

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