What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Shubham S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2021
Best communication tool
Likeliness to Recommend
What differentiates Slack from other similar products?
We can do video calls, share video, images, text. We can share out screen too and we have tool to highlight things when screen was shared.
What is your favorite aspect of this product?
We can do sharing, video and audio calls, can join in group.
What do you dislike most about this product?
I have been using slack from past 10 months and I don't feel any such problems with slack.
What recommendations would you give to someone considering this product?
Best tool in market to solve your business problems.
Pros
- Reliable
- Effective Service
- Caring
- Saves Time
Cons
- Commodity Features
Vinay P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Very Easy, Simple & Effective Communication System
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is so easy to use, it's hard to believe that other systems aren't. As well as being current and real-time, the "channels" feature makes it easy to send a brief remark to a group of individuals instead of sending an email that may be lost. It's a great way to receive answers and information fast. In addition, we utilize slack to help us optimize and be more efficient. We link it with Zapier to receive notifications when individuals submit a form/application and when trello cards make progress in their respective stages of completion. It's a fantastic app.. That's why Slack differentiates from other similar products in market.
What is your favorite aspect of this product?
In our business, we've formed a project-specific group where we communicate about client calls, timeframes, and more. I've never seen a communication tool with so many features in one. Although Slack at first seemed a bit confusing to me, especially after using Skype for so long, as soon as I figured out the different threads, connections, and pinning of comments in a channel, I was hooked. When you're on the go, you may communicate swiftly and easily with the mobile user capabilities.
What do you dislike most about this product?
A large majority of Slack's features are up to date, highly helpful, and easy to use and comprehend. To me, slack's inability to print documents or pictures is the only feature to be disliked. My computer must first be downloaded before it can be printed.
What recommendations would you give to someone considering this product?
A good candidate for this option is someone who has trouble staying on top of email threads or who is constantly exchanging one-liners. Whether or if you work remotely, Slack has changed the game. When people ask you simple questions at your desk, it may cause a major disruption in your workday. I highly recommend to use Slack for easy & effective work management.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Petros M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Fantastic open platform features
Likeliness to Recommend
What differentiates Slack from other similar products?
It's an open platform whereby users can interact but don’t necessarily work together.
What is your favorite aspect of this product?
It allows members to create their own custom bots to perform different tasks like track expenses, record complaints, send meeting reminders and embed videos. It features the ability to allow users to create private channels to share files.
What do you dislike most about this product?
It offers a small amount of file storage for free version compared to other product in its category.
What recommendations would you give to someone considering this product?
I would recommend this product to anyone who is considering it but I would also recommend they opt for the paid version instead, since it offers a lot of storage space.
Pros
- Efficient Service
- Respectful
- Appreciates Incumbent Status
- Helps Innovate
