What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Sabrina G.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2022
Easy to use communication platform!
Likeliness to Recommend
What differentiates Slack from other similar products?
The product is very easy to use and I like how it interfaces with contacting multiple individuals within an organization.
What is your favorite aspect of this product?
I love that it makes it easy to have group messaging and to also make announcements to large groups.
What do you dislike most about this product?
There’s not too much that I dislike about this product is very user-friendly I am still maneuvering through the features of this product as well.
What recommendations would you give to someone considering this product?
I would definitely recommend the product especially if you are at start up business. This has been very imperative to our operations as a start up.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ana A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2022
Employees communicate well
Likeliness to Recommend
What differentiates Slack from other similar products?
It's a simple communication tool that everyone may utilize. It is hardly an exaggeration to claim that a company can no longer be performed without slack, as email communication with employees is tough. It provides a significant contribution to improving employee communication. An email could take up to ten minutes to compose, but it should not take longer than five minutes. As a result, quick communication is feasible, and overall corporate efficiency is increased. It also features a workflow function, which allows you to create recurring progress reports in the same manner without wasting time. This is actually quite beneficial.
What is your favorite aspect of this product?
So far, it is the "ideal option" for internal communication. It is handy since it can be viewed from both a PC and a smartphone, and it can be adjusted project by project. It is especially simple to use as a communication tool from outside the firm because it may be launched directly from a smartphone (quick start-up). Furthermore, if you share the URL of the normal MTG meeting (zoom), you will be able to attend in Zoom via Slack, which is quite useful.
What do you dislike most about this product?
I can attach data, however previous dates and times will be removed, thus I'd need the data to be kept for a longer length of time.I'd want to have the data stored for a longer period of time.
What recommendations would you give to someone considering this product?
The following issues have nearly been resolved with the advent of "Slack": 1: "Quick startup time." 2: "Easy to use, even on a smartphone" (Easy to view while on the go). 3: "It's simple to contact several folks." 4: "Easy to search time-series data for each case," This helps to save time for internal interaction. (This helps to shorten the time.) Installing Slack on your smartphone allows you to access it from outside the organization. (You are not required to restart your computer on a regular basis.)
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Julie W.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Mar 2022
Magnificent tool for instant messaging
Likeliness to Recommend
What differentiates Slack from other similar products?
The mobile app is fully functional and I still downloaded it straight to my desktop. Slack channels for each client that includes all the co-workers who are involved with that client project. Collaboration with someone is in real-time and responses are immediate.
What is your favorite aspect of this product?
It's easy to share something funny or off-topic with other customer service team members. It has great security so data in Slack is always protected.
What do you dislike most about this product?
File storage can be frustrating because we get as much storage space as we choose to pay as a company so when files are sent through Slack we have to move them another platform to create space in Slack.
What recommendations would you give to someone considering this product?
Slack is simple for new users to jump, without too much setup time and its the best instant messaging platform for remote companies to keep everyone in the loop. It is a must-have for collaborative, digital workspace organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
