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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

83

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Austin B.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Slack Shines with Seamless Integrations

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack excels in user experience and third-party integrations, while Microsoft Teams dominates with Microsoft 365 integration, enterprise scalability, and robust video conferencing, as highlighted in the HBS "Collaboration Wars" case study.

What is your favorite aspect of this product?

Slack’s best feature is its intuitive interface and seamless third-party integrations, making it easy to customize workflows and connect with tools like Google Drive or Salesforce for efficient collaboration.

What do you dislike most about this product?

Limited Video call capability

What recommendations would you give to someone considering this product?

Recommend Slack for its superior user experience, extensive integrations, and external collaboration capabilities, but advise supplementing with a video conferencing tool and carefully evaluating costs against needs, especially for larger or Microsoft-reliant teams.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Brandon L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Our team discusses, works, and coordinates

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack stands out for its simple interface and seamless connection to a wide range of applications. Unlike other systems for communication, it allows us to concentrate documents and chats in one place, thus facilitating group projects without having to go between other platforms.

What is your favorite aspect of this product?

We can create channels for anything from specific projects to totally arbitrary topics like memes or series recommendations. Imagine a virtual office where each area has a specific function. The fact that everything is in one place saves a lot of time; the search function is truly magical. Finding a message, file, or link within the millions of chats just requires typing a keyword. Not to mention the threads; they are fantastic for planning events and maintaining the main channels from becoming disorganized.

What do you dislike most about this product?

Concentrating may prove challenging if you have too many channels and alarms. Although threads are handy, some users still prefer to post in the main channel, which results in clutter.

What recommendations would you give to someone considering this product?

For all of our coworkers to interact, collaborate, and coordinate, Slack serves as our digital conference venue. It is feature-rich, strong and flexible, therefore simplifying life for all. Our internal correspondence has centered on this; separating each client or project (in my case) has helped to keep everyone updated. We may work with the design team to obtain creative materials, go over copies with the writing team, and ensure everything is ready before including technological integrations or functionality into our systems.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Pranav M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Best product to work with remore teams and collab!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is simple intuitive and gets the going from zeroth second. the hassle of learning a new product is cumbersome however my experience with slack was contrary to my biased view.

What is your favorite aspect of this product?

Slack is just paint simple and intuitive to use

What do you dislike most about this product?

nothing comes. to my mind at the moment

What recommendations would you give to someone considering this product?

Just go for it. no need to give second thoughts

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

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