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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Valentina D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A Great Collaboration Software For Business

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

For collaboration and communication, Slack has it all and comes at a manageable cost.

What is your favorite aspect of this product?

I like the ease of communication with Slack. It is manageable when it comes to employees collaboration Handles management well.

What do you dislike most about this product?

All features of Slack works magic. Nothing really to hate about this product.

What recommendations would you give to someone considering this product?

I'm recommending Slack without a doubt. All it's features are capable

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Joshua A.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Fostering Seamless Team Collaboration with Slack.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Ability to create digital workspace for teams.Powerful search functionality.Integration capability with almost all existing tools.Offers 24/7 customer support.Intuitive and user-friendly interface that makes it simple to use and navigate.

What is your favorite aspect of this product?

Slack enhances seamless team communication and collaboration.Ability to send and receive direct messages.Ability to create team channels.Slack keeps teams conversation organized and secure.Ease of files sharing.

What do you dislike most about this product?

I wish Slack had a video conferencing feature.

What recommendations would you give to someone considering this product?

To enhance real-time team communication and collaboration Slack is best platform to have.Again, Slack is a convenient platform that enables seamless instant messaging.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Javier R.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Construction Conversations with Slack!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack isn’t just another messaging app; it’s a hub that ties together all the threads of our daily operations. What sets Slack apart from the countless other communication tools out there is its ability to integrate with almost every other software we use. From linking up with our Google Drive to integrating with project management tools like Trello, Slack has become the place where all our important conversations happen.

What is your favorite aspect of this product?

Slack’s search functionality. Given the sheer volume of messages and documents we handle, being able to quickly search and locate past conversations or files is invaluable. There may be information overload, other than

What do you dislike most about this product?

Maybe information overload. Nothing else.

What recommendations would you give to someone considering this product?

I’d recommend Slack to any company, but particularly to those in industries like ours where coordination between various teams and stakeholders is key. If you’re looking to enhance collaboration and keep your projects running smoothly, Slack is a tool worth investing in.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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