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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Harshani A.

  • Role: Operations
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Sep 2024

Best platform, never disappoints you!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack offers wide range of features in a single platform, making it the ideal platform anyone to use.

What is your favorite aspect of this product?

Although everything about Slack is excellent, however the best feature that has recently been added to Slack is the ability to do video calls which negates the need to use Google Meet for unprofessional meetings.

What do you dislike most about this product?

I don’t dislike anything about Slack, its the best software for connecting with teams.

What recommendations would you give to someone considering this product?

If anyone is looking for the variety of features in a single platform, including huddles, tasks, group chats, channels, personal DMs, you can go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lucia M.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

My Experience With Slack

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

With this software, we have amazing team communication features. The software is also a great Workforce management tool.

What is your favorite aspect of this product?

I like that Slack is both powerful and affordable. It handles employee communication effortlessly. It comes with amazing Workforce Manage features.

What do you dislike most about this product?

Slack has been amazing. All features works. No flaws.

What recommendations would you give to someone considering this product?

For business use, Slack offers best features. I recommend it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Himanshu V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Great for team collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack touts ease of use, a real-time messaging interface, an enormous amount of integrations with other tools, and great customization over notifications. This makes channels in it much easier to organize, and the search is strong, to boot

What is your favorite aspect of this product?

My favorite aspect of Slack is its channel-based organization. It allows for clear, topic-specific conversations, making it easier to manage and track discussions within a team or project, enhancing overall communication and collaboration efficiency

What do you dislike most about this product?

A drawback with Slack is information overdose. With many channels involved and notifications flowing all around, Slack is overwhelming to handle, making one have problems concentrating on work and hence manage time effectively

What recommendations would you give to someone considering this product?

If I had to advise anybody on the use of Slack, I would say start with a clear structure of channels and guidelines for communications from the beginning so that clutter does not build up. Use integrations and automate as many workflows as possible. Last but not least, revisit your notification settings regularly and readjust to help you stay focused and productive

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Caring

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