What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Awolu S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Slack: Boost Productivity Across Your Enterprise
Likeliness to Recommend
What differentiates Slack from other similar products?
It is a valuable chat platform, particularly for connecting with external partners when internal tools like Teams might not be suitable. Its separate channels also make it easy to focus on the right conversation at the right moment.
What is your favorite aspect of this product?
What I appreciate most about Slack is its power to streamline communication through organized channels and threads, making conversations and files readily available and significantly cutting down on email overload. The seamless integration with other essential tools also greatly enhances collaboration, making teamwork feel effortless.
What do you dislike most about this product?
Personally, I find Slack organization very confusing. The threading and layout of chats and channels often lead to me losing track of conversations and missing important messages, making navigation difficult. Beyond basic chatting, I don't utilize its other features. What I dislike most is the constant barrage of notifications, which become overwhelming and distracting, easily pulling me into too many discussions and making the interface feel cluttered, especially as a less frequent user.
What recommendations would you give to someone considering this product?
I'd recommend carefully evaluating your team's comfort level with threaded messaging and channel organization, as it can be a point of confusion for some.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Efe K.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted May 2025
Streamlined Teamwork, Notification Nuances
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack's user-friendly interface, robust integration capabilities with various third-party apps, and flexible channel-based communication structure set it apart from other team collaboration tools.
What is your favorite aspect of this product?
Slack's ability to streamline team communication and collaboration through its organized channels, direct messaging, and seamless integrations with other productivity tools.
What do you dislike most about this product?
Some users find Slack's notification overload and lack of advanced threaded conversation features challenging, which can lead to distractions and difficulty tracking important discussions.
What recommendations would you give to someone considering this product?
Set clear channel structures and notification rules to maximize Slack's effectiveness. Explore integrations with other productivity tools to enhance workflow and consider implementing regular team training for optimal usage.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Subhasish A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Ultimate Communication Hub
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack revolutionizes team communication with its intuitive interface, robust integration capabilities, and real-time messaging. Unlike traditional email or other messaging platforms, Slack offers a centralized hub for our team's conversations, files, and tools, making collaboration seamless and efficient.
What is your favorite aspect of this product?
The best feature of Slack is its extensive app integration. From project management tools like Asana to productivity suites like Google Workspace, Slack's ability to integrate with a wide range of applications streamlines workflows and enhances productivity.
What do you dislike most about this product?
One downside of Slack is its pricing structure. While the free tier is generous, the cost can add up quickly for larger teams or those needing advanced features, making it less accessible for budget-conscious organizations.
What recommendations would you give to someone considering this product?
For those considering Slack, start with the free tier to explore its basic features. As your team grows, evaluate the need for premium features and consider the long-term cost benefits. Additionally, take advantage of Slack's extensive customization options to tailor the platform to your team's specific needs.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
