
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews

Jishan K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2025
Sharp for client updates.
Likeliness to Recommend
What differentiates Slack from other similar products?
slack’s cleaner than email for client communication, with channels that streamline feedback and approvals. it’s my pick for staying professional yet approachable.
What is your favorite aspect of this product?
i can create a private channel just for a client, keeping all their stuff in one place. the slack connect feature lets me chat securely with external teams. i love pinning key deliverables so they’re never lost.
What do you dislike most about this product?
video calls in free plans are limited to one-on-one, which restricts group client huddles.
What recommendations would you give to someone considering this product?
for client-facing work, slack’s organized and makes me look on point.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Amin M.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted May 2025
I am really happy and Satisfied with Slack.
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy to use and user Friendly
What is your favorite aspect of this product?
How it is easy to use and facilitate communication between departments
What do you dislike most about this product?
Not able to identify If the other person saw my message or not
What recommendations would you give to someone considering this product?
Buy it for your company, better than other systems
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity

Chukwuka U.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2025
Slack makes it easy to collaborate and communicate
Likeliness to Recommend
What differentiates Slack from other similar products?
the channel option and the integration with several project management tools
What is your favorite aspect of this product?
The mention option in a channel stands out for me
What do you dislike most about this product?
I really can not say I dislike anything about slack
What recommendations would you give to someone considering this product?
Great purchase if you want to improve your team collaboration.
Pros
- Saves Time
- Respectful
- Helps Innovate
- Continually Improving Product