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Sinch

Sinch

Composite Score
6.6 /10
CX Score
6.9 /10
Category
Sinch
6.6 /10

What is Sinch?

Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.

Company Details


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Awards & Recognition

Sinch won the following awards in the Communications Platform as a Service category

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Sinch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sinch.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

Down 1
Since last award

86 Plan to Renew

Up 1
Since last award

68 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
82%
Conflict Resolution:
79%
Strategy & Innovation:
80%
Service Experience:
82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sinch?

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6% Negative
17% Neutral
77% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Saves Time

Feature Ratings

Average 77

Communication APIs

80

Integration APIs

78

Drag and Drop User Interface

77

Cloud Integration

77

WebRTC-based Calling

76

Code Libraries

75

Software Development Kit

75

Online Cloud Platform

75

MMS API

72

AI Engine for CPaaS

67

Vendor Capability Ratings

Average 72

Quality of Features

79

Business Value Created

77

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Ease of Implementation

75

Ease of Data Integration

73

Vendor Support

71

Ease of IT Administration

71

Availability and Quality of Training

69

Usability and Intuitiveness

68

Ease of Customization

61

Sinch Reviews

Julio L.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

manage communications and SMS messages

Likeliness to Recommend

9 /10

What differentiates Sinch from other similar products?

It helped us to eliminate the lack of communication, when we started using this tool we realized how easy it can be to be in constant communication with what our clients need, regardless of the distance, Medinate Sinch everything is easier.

What is your favorite aspect of this product?

It has provided us with the best functions so that all our clients can connect with us easily and simply, implementing through a mobile phone is very easy, it has allowed us to create completely personalized communications, attract more people by doing our online marketing.

What do you dislike most about this product?

Sinch is a very good tool with which we have not had any problems, it has offered us the best service for our company, it has helped us create messaging medinaate the various platforms such as WhatsApp and make calls using AI.

What recommendations would you give to someone considering this product?

It is a very good mobile platform through which we can create good experiences with all our potential customers, it helps us create communications about products or questions that our customers have.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service