What is Sinch?
Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
77 Likeliness to Recommend
Up
3
Since last award
89 Plan to Renew
Up
4
Since last award
71 Satisfaction of Cost Relative to Value
Up
5
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 83%
- Conflict Resolution:
- 83%
- Strategy & Innovation:
- 83%
- Service Experience:
- 82%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sinch?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communication APIs
Code Libraries
Drag and Drop User Interface
Online Cloud Platform
WebRTC-based Calling
Cloud Integration
Integration APIs
MMS API
Software Development Kit
AI Engine for CPaaS
Vendor Capability Ratings
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Ease of Customization
Sinch Reviews
- Role: C-Level
- Industry: Communications
- Involvement: Vendor Management and Renewal
Submitted Jan 2023
Good connectivity, reliable platform.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Tea R.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2022
Very helpful in communication services expansion
Likeliness to Recommend
What differentiates Sinch from other similar products?
One of the most scalable CPaaS, perfectly capable to follow a company through communication development and expansion from scratch
What is your favorite aspect of this product?
Scalability, openness to negotiation, excellent integration with some solutions like WhatsApp
What do you dislike most about this product?
Support is improving but is still not quite responsive, very prone to heavy bureaucracy when making additional arrangements, custom solutions are difficult to create
What recommendations would you give to someone considering this product?
Carefully consider your business needs. If you require CPaaS, you can get great deals with Sinch, and your communication activities can be greatly helped. If you need more custom than out of the box solution, perhaps a different vendor should be considered.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Lisa A.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
easy-to-use functions.
Likeliness to Recommend
What differentiates Sinch from other similar products?
It is a tool that is similar to the Zendesk platform since both offer a service to improve the relationship with customers, with Sinch we can enable meaningful communication at scale and connect with the audience or work team, through messages, emails emails, voice and video calls making it easy to chat with customers from anywhere online.
What is your favorite aspect of this product?
This tool offers us various means of communication, it helps us capture potential customers through advertising campaigns through any mobile messaging channel, which allows us to transform the brand experience, we can also enable comprehensive Omnichannel customer service experiences.
What do you dislike most about this product?
The platform has the expectations required by our organization, therefore there are no unpleasant functions due to the great global functionality of the tool, it offers us various support materials to meet the needs of the client, it also reduces operating expenses, it allows us to organize strategies for make it easier to talk when and where customers want.
What recommendations would you give to someone considering this product?
We recommend this service because it is an easy-to-use platform, it gives us confidence since it is implemented by various companies known worldwide such as Google, Tinder and Uber, Sinch is recognized in Gartner's magic quadrant of 2022, for intelligence platforms artificial conversational business, which gives us security when using this service.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
