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Sinch

Sinch

Composite Score
6.6 /10
CX Score
6.9 /10
Category
Sinch
6.6 /10

What is Sinch?

Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.

Company Details


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Awards & Recognition

Sinch won the following awards in the Communications Platform as a Service category

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Sinch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sinch.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

Down 1
Since last award

86 Plan to Renew

Up 1
Since last award

68 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
82%
Conflict Resolution:
79%
Strategy & Innovation:
80%
Service Experience:
82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sinch?

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6% Negative
17% Neutral
77% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Saves Time

Feature Ratings

Average 77

Communication APIs

80

Integration APIs

78

Drag and Drop User Interface

77

Cloud Integration

77

WebRTC-based Calling

76

Code Libraries

75

Software Development Kit

75

Online Cloud Platform

75

MMS API

72

AI Engine for CPaaS

67

Vendor Capability Ratings

Average 72

Quality of Features

79

Business Value Created

77

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Ease of Implementation

75

Ease of Data Integration

73

Vendor Support

71

Ease of IT Administration

71

Availability and Quality of Training

69

Usability and Intuitiveness

68

Ease of Customization

61

Sinch Reviews

Waheed A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Easy To Integrate, Highly Reliable!

Likeliness to Recommend

8 /10

What differentiates Sinch from other similar products?

Easy to integrate Voice Calling and SMS at a good price compared to Twillio.

What is your favorite aspect of this product?

All in One feature when it comes to communication.

What do you dislike most about this product?

The documentation could be improved to provide more details on each step and cover possible cases.

What recommendations would you give to someone considering this product?

I recommend using Sinch only if you are going to use all/most of the features Sinch provides.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Reliable

D M.

  • Role: Consultant
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Amazing product with an interactive user interface

Likeliness to Recommend

4 /10

What differentiates Sinch from other similar products?

Chatlayer Conversational AI chatbot and voicebot platform 'Campaign management

What is your favorite aspect of this product?

Chat-layer

What do you dislike most about this product?

Voice functions

What recommendations would you give to someone considering this product?

Great investment

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Maher E.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Sinch from other similar products?

easy to use

What is your favorite aspect of this product?

good server side helping for calling

What do you dislike most about this product?

hard to customize and objective C

What recommendations would you give to someone considering this product?

good prices and easy to use

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable