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Sinch

Sinch

Composite Score
6.6 /10
CX Score
6.9 /10
Category
Sinch
6.6 /10

What is Sinch?

Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.

Company Details


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Awards & Recognition

Sinch won the following awards in the Communications Platform as a Service category

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Sinch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sinch.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

Down 1
Since last award

86 Plan to Renew

Up 1
Since last award

68 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
82%
Conflict Resolution:
79%
Strategy & Innovation:
80%
Service Experience:
82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sinch?

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6% Negative
17% Neutral
77% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Saves Time

Feature Ratings

Average 77

Communication APIs

80

Integration APIs

78

Drag and Drop User Interface

77

Cloud Integration

77

WebRTC-based Calling

76

Code Libraries

75

Software Development Kit

75

Online Cloud Platform

75

MMS API

72

AI Engine for CPaaS

67

Vendor Capability Ratings

Average 72

Quality of Features

79

Business Value Created

77

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Ease of Implementation

75

Ease of Data Integration

73

Vendor Support

71

Ease of IT Administration

71

Availability and Quality of Training

69

Usability and Intuitiveness

68

Ease of Customization

61

Sinch Reviews

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2023

Much better experience and support than Twilio

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eva F.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Fantastic product and customer onboarding process!

Likeliness to Recommend

10 /10

What differentiates Sinch from other similar products?

Customer care Onboarding processes

What is your favorite aspect of this product?

Great support when experimenting issues

What do you dislike most about this product?

More trainings would be helpful

What recommendations would you give to someone considering this product?

I would strongly recommend this product to anyone working on communication and IT fields

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted May 2023

Fantastic product!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing