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airSlate

signNow

Composite Score

8.0 /10

CX Score

8.1 /10

33 Reviews Write a Review

What is signNow?

SignNow is an award-winning e-signature solution used by millions of people to sign, send and manage documents on any device.

Company Details

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Awards & Recognition

signNow won the following awards in the Electronic Signature category

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Strategy and Innovation
Product Impact
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Strategy and Innovation
Product Impact
Conflict Resolution

2022

signNow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on signNow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love signNow?

4% Negative

24% Neutral

72% Positive

Pros

Acts with Integrity
Reliable
Inspires Innovation
Trustworthy

Feature Ratings

Average 84

Regulatory Compliance

Notifications

Security

Digital Signature

User-Friendly

Mobile

Third-Party Integration

Workflow

E-Signatures

Audit Trail

Templates

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Customization

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

signNow Reviews

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2020

Great product. Very secure and intuitive

Likeliness to Recommend

9 /10

Pros

Performance Enhancing
Enables Productivity
Unique Features
Security Protects

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Easy to understand but is a little expensive.

Likeliness to Recommend

6 /10

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

How We Deliver

Events

signNow

What is signNow?

Company Details

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Awards & Recognition

signNow Ratings

91 Likeliness to Recommend

96 Plan to Renew

2 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love signNow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Security Software provides appropriate data and access security.

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Audit Trail View all previous activity including any recent edits and user access.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

signNow Reviews

Great product. Very secure and intuitive

Likeliness to Recommend

Pros

Easy to understand but is a little expensive.

Likeliness to Recommend

Pros

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2
Since last award

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Feature Ratings

Regulatory Compliance

Notifications

Security

Digital Signature

User-Friendly

Mobile

Third-Party Integration

Workflow

E-Signatures

Audit Trail

Templates

Vendor Capability Ratings

Business Value Created

Ease of Customization

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features