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Shopify POS Logo Award Winner Product Badge
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Shopify

Shopify POS

Composite Score
8.1 /10
CX Score
8.1 /10
Category
Shopify POS
8.1 /10

What is Shopify POS?

Shopify POS is an iPad and iPhone-based point of sale service from Shopify. The application allows you to manage your entire online and physical store business using a unified platform. Shopify POS is part of the Shopify eCommerce suite, enabling you to take your business and manage it from everywhere.

Company Details


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Awards & Recognition

Shopify POS won the following awards in the Retail POS category

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Shopify POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify POS?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Efficient Service
  • Reliable
  • Enables Productivity

Feature Ratings

Average 84

Sales Transactions

87

Cash Register Point of Purchase Devices

86

Pricing Promotions

86

Customer Account Management

86

Online Integrations Web Store

86

Employee Mobile

84

Inventory Control

84

PCI and EMV Compatible

82

Employee Management

82

Analytics and Reporting

80

Loyalty Program

78

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Business Value Created

86

Ease of IT Administration

86

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

82

Quality of Features

82

Availability and Quality of Training

81

Breadth of Features

78

Shopify POS Reviews

Kooi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

I like that with Shopify POS you can reward

Likeliness to Recommend

10 /10

What differentiates Shopify POS from other similar products?

What I find different about Shopify POS is that it can easily be used in physical retail stores, as well as in online stores, and you can track all that information from one place, that is, you no longer have to be in several systems pending inventory or the sales of the day, since with Shopify POS you have access to all that information in a single software. Everything that customers wish to purchase can be ordered in the same store, or through a virtual store, and everything will be synchronized in such a way that even the consumer can go to the store to pick up their order if they so wish.

What is your favorite aspect of this product?

I like that with Shopify POS you can reward loyal customers of the store, this function has served me as a good marketing strategy, since I can manage loyalty promotions and even generate discount coupons or gift cards, and the software It does not present any problem with that at the time of billing. I like that Shopify POS has already been in the POS market for several years and it gives me confidence, and it is also available in a wide variety of countries and languages.

What do you dislike most about this product?

Shopify POS is super useful and most of its features are easy to use. I still consider that the induction process should be improved to learn more about all the functions and features offered by the system. I think it has many functions, but very little is really known about how to use it, since the training process is very simple.

What recommendations would you give to someone considering this product?

I count on Shopify POS for the sale of any product, be it food, clothing, materials, whatever, this is because I like how the interface works and it seems to me that the software has a good payment platform It is evident that e system was well designed and was thought out in a logical way.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Dhruv G.

  • Role: Operations
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Lovely interface

Likeliness to Recommend

8 /10

What differentiates Shopify POS from other similar products?

Easy to use

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Complexity

What recommendations would you give to someone considering this product?

Reduce complexity

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Slower Product Innovation

Victoria S.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy and Mobile!

Likeliness to Recommend

10 /10

What differentiates Shopify POS from other similar products?

So easy to manage and set up -- and add customers info on the go! I loved that it drew right out of my inventory, and added the statistics to my analytics, really making my business easy and efficient mobily.

What is your favorite aspect of this product?

I can use it on my ipad or iPhone.

What do you dislike most about this product?

I wish it came with a card reader --- but that is an additional $100.

What recommendations would you give to someone considering this product?

Know that it has the same functionality of square, but you have to pay for all the hardware.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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