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Shopify

Shopify POS

Composite Score

7.9 /10

CX Score

8.0 /10

48 Reviews Write a Review

What is Shopify POS?

Shopify POS is an iPad and iPhone-based point of sale service from Shopify. The application allows you to manage your entire online and physical store business using a unified platform. Shopify POS is part of the Shopify eCommerce suite, enabling you to take your business and manage it from everywhere.

Company Details

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Awards & Recognition

Shopify POS won the following awards in the Retail POS category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

10 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation

2022

Shopify POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify POS?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Efficient Service
Reliable
Enables Productivity

Feature Ratings

Average 86

Sales Transactions

Cash Register Point of Purchase Devices

Inventory Control

Pricing Promotions

Customer Account Management

Online Integrations Web Store

Employee Mobile

Employee Management

PCI and EMV Compatible

Loyalty Program

Analytics and Reporting

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Shopify POS Reviews

Jyothsna R.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates Shopify POS from other similar products?

Inventory tracking and order notes for special requests on purchases

What is your favorite aspect of this product?

They provide login PINs for each and every staff member

What do you dislike most about this product?

Customer support

What recommendations would you give to someone considering this product?

They have different features for multichannel selling and easy to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adriago M.

Role: Consultant
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great Features!

Likeliness to Recommend

9 /10

What differentiates Shopify POS from other similar products?

Online Integrations Web Store

What is your favorite aspect of this product?

Efficient Inventory Management Ease of Use

What do you dislike most about this product?

Integrations may require third parties which can be costly

What recommendations would you give to someone considering this product?

Shopify POS allows you to manage your store either physical or online on a single platform. It brings a lot of value to your business.

Pros

Helps Innovate
Reliable
Caring
Respectful

Shelli C.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Runs like a well oiled machine!

Likeliness to Recommend

10 /10

What differentiates Shopify POS from other similar products?

The Analytics/Reporting

What is your favorite aspect of this product?

Very clear and easy to use.

What do you dislike most about this product?

I have no dislikes.

What recommendations would you give to someone considering this product?

Try using it as the consumer to understand their needs.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

Events

Shopify POS

What is Shopify POS?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Shopify POS Ratings

89 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Shopify POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Shopify POS Reviews

Jyothsna R.

Easy to use

Likeliness to Recommend

Pros

Adriago M.

Great Features!

Likeliness to Recommend

Pros

Shelli C.

Runs like a well oiled machine!

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Inventory Control

Pricing Promotions

Customer Account Management

Online Integrations Web Store

Employee Mobile

Employee Management

PCI and EMV Compatible

Loyalty Program

Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features