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Shopify

Shopify POS

Composite Score

8.1 /10

CX Score

8.1 /10

42 Reviews Write a Review

What is Shopify POS?

Shopify POS is an iPad and iPhone-based point of sale service from Shopify. The application allows you to manage your entire online and physical store business using a unified platform. Shopify POS is part of the Shopify eCommerce suite, enabling you to take your business and manage it from everywhere.

Company Details

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Awards & Recognition

Shopify POS won the following awards in the Retail POS category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Gold Medalist

2023

16 Top Rated Capabilities

18 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation

2022

Shopify POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify POS?

2% Negative

7% Neutral

91% Positive

Pros

Respectful
Efficient Service
Reliable
Enables Productivity

Feature Ratings

Average 84

Sales Transactions

Cash Register Point of Purchase Devices

Pricing Promotions

Customer Account Management

Online Integrations Web Store

Employee Mobile

Inventory Control

PCI and EMV Compatible

Employee Management

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Availability and Quality of Training

Breadth of Features

Shopify POS Reviews

Ketandra D.

Role: C-Level
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

I am learning as I go

Likeliness to Recommend

8 /10

What differentiates Shopify POS from other similar products?

All the helpful ad ons some for additional cost many with no additional cost

What is your favorite aspect of this product?

All the apps

What do you dislike most about this product?

It’s not free

What recommendations would you give to someone considering this product?

Decides if it the right option for you before you pay

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Niki L.

Role: Operations
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Apr 2020

Fantastic product

Likeliness to Recommend

6 /10

What differentiates Shopify POS from other similar products?

Easier to use

What is your favorite aspect of this product?

It's easy

What do you dislike most about this product?

Not much

What recommendations would you give to someone considering this product?

It's fast and easy to use

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Lillain f.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Great product and so easy to use.

Likeliness to Recommend

10 /10

What differentiates Shopify POS from other similar products?

Ease of use. Excellent customer support. Fair rates and fees

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing really. I am quite happy with the products

What recommendations would you give to someone considering this product?

E cellent product

Pros

Enables Productivity
Trustworthy
Efficient Service
Inspires Innovation

How We Deliver

Shopify POS

What is Shopify POS?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Shopify POS Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Shopify POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Shopify POS Reviews

Ketandra D.

I am learning as I go

Likeliness to Recommend

Pros

Niki L.

Fantastic product

Likeliness to Recommend

Pros

Lillain f.

Great product and so easy to use.

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Pricing Promotions

Customer Account Management

Online Integrations Web Store

Employee Mobile

Inventory Control

PCI and EMV Compatible

Employee Management

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Availability and Quality of Training

Breadth of Features