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ShareFile

ShareFile

Composite Score
8.1 /10
CX Score
8.4 /10
Category
ShareFile
8.1 /10

What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details


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Awards & Recognition

ShareFile won the following awards in the Managed File Transfer - Enterprise category

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ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 83

File Transfer

85

Encryption Decryption

85

High Performance

85

Authentication

85

LDAP Support

84

Large File Support

83

Data Fidelity

83

Transport Security

82

Session Monitoring

81

Quota Bandwidth Control

80

Multi Platform Support

79

Vendor Capability Ratings

Average 81

Ease of Data Integration

86

Quality of Features

84

Ease of Implementation

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Business Value Created

81

Ease of IT Administration

80

Ease of Customization

79

Vendor Support

79

Availability and Quality of Training

78

ShareFile Reviews

Reene L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

An incredible tool for safe file transfer

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

Citrix ShareFile, an incredible tool for safe file transfer, gives me the variety of options I genuinely want from a single piece of software. Numerous functions are offered by Citrix ShareFile, and the solution also offers a variety of modules that can be used for smaller-scale or more personal file sharing requirements as well as for larger-scale file management systems.

What is your favorite aspect of this product?

Its accessibility to plugins, an abundance of capabilities, and ease of use all contribute to making it a wonderful tool for file transfers and other activities. With the aid of this complete file transfer system, which consists of a variety of subscription options and modules, we may get the best business option for our file storage and transfer necessitates. All of the modules are closely connected to make it a special fit for any business model.

What do you dislike most about this product?

Well, the process of file uploading and opening may take some time if it has a significant amount of data in it. It is slow and updates too slowly. But still, I love it because since I have started working with this service, my data has never felt unsafe. Another bad problem is that, once encryption is enabled, sending unsafe emails to clients becomes more and more hard.

What recommendations would you give to someone considering this product?

You may rely on Citrix ShareFile for safe file transfer purposes because everything is completely secure. The fact that Citrix ShareFile is very scalable is its best feature. Regardless of where your transfers are taking place, you may utilize it to manage the whole file transfer system centrally. This is the reason why many large companies favor Citrix ShareFile. Additionally, it is highly adaptable to the services you desire.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tori A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Secure, reliable and accessible storage

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

To boost productivity, use automated routines that you can create and control. Allowing consumers to submit papers to their shared files instantly is the best way to collaborate with partners and customers without worrying about security. Giving the company a quick and resourceful technique for transferring emails and data has been resolved. Customers are now more receptive when they trust us with all of their personal information. ShareFile enables small and medium-sized enterprises to obtain comments and approvals on any file quickly and securely, which boosts productivity.

What is your favorite aspect of this product?

We can create time-saving processes and securely access files on any device with ShareFile. ShareFile provides an easy-to-use, cloud-based online interface. It offers incredible capability and interfaces with a wide range of tools. One of ShareFile's key benefits is how easy it is to use. Sharing large documents is remarkably quick and simple thanks to the Outlook add-in. We may upload as many files and documents as we like without worrying that there won't be enough room for them in the cloud because it has enough storage.

What do you dislike most about this product?

Citrix ShareFile performed flawlessly. So far, no problem has appeared.

What recommendations would you give to someone considering this product?

This tool offers live training sessions, a thorough onboarding process, and phone and email access to technical assistance for you and your clients. It is helpful since you can upload large files and email them to customers and staff. Its user interface is straightforward to use and has enough choices to suit your demands.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Yolanda P.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Good tools to store and share documents securely.

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

Sharefile handles the problem of securely storing documents (digitally) and sharing documents with others. I can upload papers that clients may access whenever they want. It is particularly effective for delivering and receiving large data in a secure and timely manner. This service may be managed centrally and accessed from different devices and platforms. This solution has made securely exchanging information with partners and consultants easier.

What is your favorite aspect of this product?

Sharefile includes various options that make it simple to use the program, including desktop and mobile apps, the ability to attach files securely or exceeding specified size limitations, and interfaces with other software such as RightSignature. The product is offered in both cloud-based and on-premises configurations. It is simple to install and configure, and it lets you to share huge files with others. It includes software/add-ons for Outlook, mobile devices, and other platforms. You can also sync material; file transfer is quick, and you may tweak the application's look to some extent.

What do you dislike most about this product?

This software has some drawbacks, managing folder permission settings for all users with administrator privileges is not easy. Upload notification settings are easily lost and capturing/restoring is a hassle. Automatic payment when changing a subscription that was changed and Citrix support was not able to contact you after leaving a message). There is a problem with configuring Citrix ShareFile for high availability. From an end-user perspective, I wish there was a more relaxed way to customize the look of the product interface.

What recommendations would you give to someone considering this product?

If you're looking for a high-quality, secure managed file transfer solution supported by knowledgeable assistance, Citrix ShareFile is the solution, you may choose between cloud-based and on-premises storage.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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