ServiceTitan Customer Reviews 2024

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ServiceTitan

Composite Score

7.6 /10

CX Score

7.7 /10

22 Reviews Write a Review

What is ServiceTitan?

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Company Details

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Awards & Recognition

ServiceTitan won the following awards in the Field Service Management category

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4 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

7 Top Rated Features

2023

ServiceTitan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceTitan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceTitan?

4% Negative

6% Neutral

90% Positive

Pros

Respectful
Friendly Negotiation
Transparent
Security Protects

Feature Ratings

Average 83

Dispatch Management

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Knowledge Management

Field Service Workflow Management

GPS Tracking

Mobile App

Quotes and Estimates

Field Sales Enablement

Online Booking

Vendor Capability Ratings

Average 77

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

ServiceTitan Reviews

Kristin M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Highly Unreliable

Likeliness to Recommend

6 /10

What differentiates ServiceTitan from other similar products?

It is consistently updating... each update is honestly just another major productivity draining glitch.

What is your favorite aspect of this product?

It is nice that when a customer calls in that you have serviced before all of their information is readily available.

What do you dislike most about this product?

GLITCHY GLITCHY GLITCHY.... Ease of use is not there at all.... permission based access is a wreck... it's just not something I would want to use again... I would honestly turn down a job offer if they use this solution...

What recommendations would you give to someone considering this product?

PLEASE look into all options available... Please do as you are now and read reviews... Speak with your team who will be end users and ask them how they feel about this product and others they have used before.

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Yvette V.

Role: Finance
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to implement and use!

Likeliness to Recommend

9 /10

What differentiates ServiceTitan from other similar products?

ServiceTitan is user friendly and intuitive with easy implementation across all functions of business management. Organization of features available in ServiceTitan are well thought out as well and easy to access.

What is your favorite aspect of this product?

The ease of use access of ServiceTitan in all aspects including membership profiles, orders, invoices, etc.

What do you dislike most about this product?

Visual aspects of ServiceTitan could be more catchy.

What recommendations would you give to someone considering this product?

Making the switch and implementing ServiceTitan is fairly easy and straightforward.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

David P.

Role: Operations
Industry: Utilities
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Very intuitive software, good community to help!

Likeliness to Recommend

9 /10

What differentiates ServiceTitan from other similar products?

Proactive improvements, thriving client community, skilled and caring customer success managers

What is your favorite aspect of this product?

Customizable reporting features

What do you dislike most about this product?

Phone integration can be a bit clunky

What recommendations would you give to someone considering this product?

Join the ServiceTitan Mastermind group on Facebook first.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

ServiceTitan

What is ServiceTitan?

Company Details

Need Assistance?

Awards & Recognition

ServiceTitan Ratings

87 Likeliness to Recommend

94 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love ServiceTitan?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ServiceTitan Reviews

Kristin M.

Highly Unreliable

Likeliness to Recommend

Cons

Yvette V.

Easy to implement and use!

Likeliness to Recommend

Pros

David P.

Very intuitive software, good community to help!

Likeliness to Recommend

Pros

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Jobber

Title

1
Since last award

Feature Ratings

Dispatch Management

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Knowledge Management

Field Service Workflow Management

GPS Tracking

Mobile App

Quotes and Estimates

Field Sales Enablement

Online Booking

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support