ServiceTitan Customer Reviews 2024

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ServiceTitan

Composite Score

7.6 /10

CX Score

7.7 /10

22 Reviews Write a Review

What is ServiceTitan?

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Company Details

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Awards & Recognition

ServiceTitan won the following awards in the Field Service Management category

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4 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

7 Top Rated Features

2023

ServiceTitan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceTitan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceTitan?

4% Negative

6% Neutral

90% Positive

Pros

Respectful
Friendly Negotiation
Transparent
Security Protects

Feature Ratings

Average 83

Dispatch Management

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Knowledge Management

Field Service Workflow Management

GPS Tracking

Mobile App

Quotes and Estimates

Field Sales Enablement

Online Booking

Vendor Capability Ratings

Average 77

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

ServiceTitan Reviews

Courtney K.

Role: Finance
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

The best trade software on the market!

Likeliness to Recommend

10 /10

What differentiates ServiceTitan from other similar products?

ServiceTitan is a game-changer in the world of trade software. Their commitment to outstanding customer service is nothing short of amazing. They go above and beyond to understand and meet the unique needs of their clients. What truly sets ServiceTitan apart is their continuous innovation; they're always adjusting and adding features to their software to ensure it stays cutting-edge. On top of that, the software boasts an incredibly user-friendly interface and a visually appealing design.

What is your favorite aspect of this product?

The seamless integration with QuickBooks is a godsend for anyone managing invoicing and financial statements, making the whole process exceptionally easy.

What do you dislike most about this product?

I have nothing bad to say about this product. Any feedback that I had in the past, I have given to ServiceTitan directly who has been able to find a way to meet my need. I highly recommend ServiceTitan to all companies looking for a dispatching, invoicing, and scheduling software.

What recommendations would you give to someone considering this product?

If you're considering ServiceTitan, I would wholeheartedly recommend it for your trade business. But if you going to pay for the software, take time to get to know and utilize all the features that ServiceTitan has to offer. It has integrations with Zappier, further expanding what the software can do. Utilize their resources, videos, training, and community to fully implement this software into your company. ServiceTitan is more than just a software, its a community that you get to be apart of.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sean K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Pricey, but totally worth it!

Likeliness to Recommend

10 /10

What differentiates ServiceTitan from other similar products?

Reliability and interface between techs and office

What is your favorite aspect of this product?

Dispatching! Very easy to manage techs

What do you dislike most about this product?

Has to have strong cellular signal otherwise unit has issues

What recommendations would you give to someone considering this product?

Make sure to find a strong cellular network for it to work properly

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Emmy A.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

It’s a very simple software & it provides quality

Likeliness to Recommend

10 /10

What differentiates ServiceTitan from other similar products?

Allows video uploading

What is your favorite aspect of this product?

Following up on open estimates

What do you dislike most about this product?

Can’t reach support easily

What recommendations would you give to someone considering this product?

Buy it right away !

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

ServiceTitan

What is ServiceTitan?

Company Details

Need Assistance?

Awards & Recognition

ServiceTitan Ratings

87 Likeliness to Recommend

94 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love ServiceTitan?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ServiceTitan Reviews

Courtney K.

The best trade software on the market!

Likeliness to Recommend

Pros

Sean K.

Pricey, but totally worth it!

Likeliness to Recommend

Pros

Emmy A.

It’s a very simple software & it provides quality

Likeliness to Recommend

Pros

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Jobber

Title

1
Since last award

Feature Ratings

Dispatch Management

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Knowledge Management

Field Service Workflow Management

GPS Tracking

Mobile App

Quotes and Estimates

Field Sales Enablement

Online Booking

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support