servicePath Customer Reviews 2024

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servicePath

Composite Score

8.1 /10

CX Score

8.3 /10

16 Reviews Write a Review

What is servicePath?

servicePath is a configure, price and quote (CPQ) platform that is specifically designed to make complex quotes simple. Quotes that used to take days and involve multiple departments can be done in less than an hour in servicePath. Cut your risk of issuing a bad quote by having all the latest solution configurations and cost elements on one platform. Become more frictionless with servicePath.

Company Details

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Awards & Recognition

servicePath won the following awards in the Configure, Price, Quote category

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2024 Emotional Footprint Champion

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

12 Top Rated Features

2024

servicePath Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on servicePath.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love servicePath?

0% Negative

6% Neutral

94% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Feature Ratings

Average 84

Workflow & Approvals

Quote Development and Administration

Product and Service Configuration

Discounting Management

Multi Currency

Catalog Management

Visual Configuration

Rules Engine

Reporting and Analytics

Application Integration

Guided Selling

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

servicePath Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Understood our business from Day 1

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Thong K.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Feature rich and highly configurable

Likeliness to Recommend

9 /10

What differentiates servicePath from other similar products?

servicePath is highly configurable and can be molded to align with your business needs. The customer service team is top notch and very easy to work with.

What is your favorite aspect of this product?

The communication with the team behind the product and their openness to taking feedback and improving the product.

What do you dislike most about this product?

The user interface could be simplified a bit.

What recommendations would you give to someone considering this product?

Take advantage of the excellent customer service and customer success teams when onboarding as there are many features available. Ask questions on use cases that your business may have since they are most likely covered with the breadth of features servicePath offers, and the team can point you in the right direction.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mark C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use for the team. Great product

Likeliness to Recommend

10 /10

What differentiates servicePath from other similar products?

Ease of use, efficient tool for sales team to config and quote a solution to the client

What is your favorite aspect of this product?

Config to quote

What do you dislike most about this product?

Nothing. A great product for the team

What recommendations would you give to someone considering this product?

Take time to ensure you understand full capability of tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

servicePath

What is servicePath?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

servicePath Ratings

93 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love servicePath?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

servicePath Reviews

Understood our business from Day 1

Likeliness to Recommend

Pros

Thong K.

Feature rich and highly configurable

Likeliness to Recommend

Pros

Mark C.

Easy to use for the team. Great product

Likeliness to Recommend

Pros

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Title

Feature Ratings

Workflow & Approvals

Quote Development and Administration

Product and Service Configuration

Discounting Management

Multi Currency

Catalog Management

Visual Configuration

Rules Engine

Reporting and Analytics

Application Integration

Guided Selling

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration