What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
ServiceNow PPM Reviews
Mohan N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
It's Upto mark
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
We were able to develop, manage, and deliver projects for IT portfolios using an enterprise-wide technology like PPM. Between the year of deployment and the adoption in two years, there has been a considerable change in the experience and usage. It's drastically decreasing the manual workload by enabling us with quick reports to make business analysis.
What is your favorite aspect of this product?
My favorite aspect of Service Now PPM is it's wide variety of features and it's ease of GUI. It took us very less time to grab up to speed after deploying the Service Now PPM into our production. No external trainings are required.
What do you dislike most about this product?
The customer support is not up to mark. We are receiving late responses after implementing into production when compared to the time where we are in testing and implementing phase.
What recommendations would you give to someone considering this product?
Go for it, it will make your lives easier especially when you need to manage critical deliverables.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Deep N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Nice product for your project Portfolio Management
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
Its UI is easy and user friendly compared to other PPM products. It is also highly scalable.
What is your favorite aspect of this product?
It helps organizations to prioritize projects, or allocate resources effectively. It also align projects with strategic goals, and improve overall project portfolio performance.
What do you dislike most about this product?
Its subscription fees could be expensive, especially for large organizations with complex needs.
What recommendations would you give to someone considering this product?
If your company is small or medium sized, just go for it.
Pros
- Trustworthy
- Unique Features
- Inspires Innovation
- Saves Time
Mahwish S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
User-friendly interface
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
ServiceNow is highly configurable and customizable. Organizations can tailor the PPM solution to meet specific project management needs and adapt it to their unique workflows.
What is your favorite aspect of this product?
PPM emphasis on user experience, providing an intuitive and user-friendly interface for project managers, team members, and other stakeholders.
What do you dislike most about this product?
Some users might find the pricing of ServiceNow PPM to be on the higher side, also Users may encounter a learning curve, especially if they are new to the ServiceNow
What recommendations would you give to someone considering this product?
Clearly define your organization's project management needs and requirements. Consider how ServiceNow PPM integrates with your existing systems and workflows. Before committing to a full-scale implementation, consider running a pilot or test phase.
Pros
- Altruistic
- Generous Negotitation
- Transparent
- Appreciates Incumbent Status
Cons
- Less Effective Service
- Under Delivered
