What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
ServiceNow PPM Reviews
Shivam S.
- Role: Consultant
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jan 2024
Efficient product with robust features
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
ServiceNow PPM stands out with its seamless integration by providing a unified ecosystem for IT service and project management.
What is your favorite aspect of this product?
The user interface of the product is very much user friendly and easy to understand
What do you dislike most about this product?
Extensive features and capabilities makes it difficult to explore the product in detail
What recommendations would you give to someone considering this product?
Would recommend thorough training to harness capabilities and integration features of the product
Pros
- Reliable
- Performance Enhancing
- Caring
- Transparent
KundanLaxmikant P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Good Competition for Microsoft project /Primevera
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
Integration is very easy with many applications and this product is highly customizable . It seamlessly integrated with salesforce products
What is your favorite aspect of this product?
Reporting in PPM is robust and it provides tools for analyzing performance of the project
What do you dislike most about this product?
The cost of implementation is relatively high and the dependency on azure ecosystem . The out of the box connectors are limited
What recommendations would you give to someone considering this product?
Check detailed use cases that needs to be covered by your organization then check the product feasibility and also compare the pricing and long term support cost of the same .
Pros
- Continually Improving Product
- Trustworthy
- Saves Time
- Client Friendly Policies
Akshay G.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Perfect for Client Management no disappointmente.
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
I am really amazed after using ServiceNow PPM , can clear state the difference i felt because i have worked on similar products but ServiceNow help in timely, efficient and effective delivery even the new onboard folks was able to adapt ServiceNow Quickly
What is your favorite aspect of this product?
There are alot of aspects i loved about serviceNow but the security management makes the product more secure for client point of view because it co relate with client management too
What do you dislike most about this product?
As such till date I don’t find any dislike about the product but sometimes is felt a bit slower while loading , may be its because of my internet so no dislikes about the product
What recommendations would you give to someone considering this product?
There are so many features of the product but the most important for our project is the product security management and the client management
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
