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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

8.6 /10
Category
ServiceNow IT Service Management
8.6 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

83

End User Self Serve

83

Multi-Site Functionality

83

End User Support Solutions

82

Systems Management Integration

81

Integration With IT Tools

81

Technician Administration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 80

Breadth of Features

84

Quality of Features

83

Business Value Created

82

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Implementation

79

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Usability and Intuitiveness

78

ServiceNow IT Service Management Reviews

Hamza I.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Adds value, Smooth Integration, Adaptive in nature

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Ability to transform reports into visual diagrams

What is your favorite aspect of this product?

Ability to be integrated into any third-party monitoring tool to raise incidents.

What do you dislike most about this product?

New look and feel

What recommendations would you give to someone considering this product?

Analyse the requirement. It comes with a price and if you have an appropriate use case, this product will definitely be able to add value.

Pros

  • Acts with Integrity
  • Reliable
  • Saves Time
  • Respectful

Cons

  • Commodity Features
  • Leverages Incumbent Status

Rabbani S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best ITSM Tool Ever!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

The number ticket management types. Ease of Integration with other tools. Faster in response time. KB management and much more.

What is your favorite aspect of this product?

We can initiate a chat from the tool itself and can also initiate a chat from a different tool since the integration part is amazing. Integrated with 2 different chat tools.

What do you dislike most about this product?

Nothing to dislike about this product. I love this tool.

What recommendations would you give to someone considering this product?

Make the appearance look like modern tools considering this looks a bit dated.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mahak J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use and understandable

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

Adaptable and customizable to meet changing needs.

What is your favorite aspect of this product?

Simple and straightforward SaaS solution.

What do you dislike most about this product?

Navigating between Scrum's story creation and IT support's incident handling can be tricky.

What recommendations would you give to someone considering this product?

SSO integration provides seamless access and enhances user experience.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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