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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

Vimal K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Service Management from other similar products?

Everything is superb, managing of problem tickets with change or incident is very easy. Searching of events are simple

What is your favorite aspect of this product?

Integration of service now with third party tools in auto creation of incidents with severity and priority

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Best product in market now for itsm

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ranjith K.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Efficient IT Service Management with ServiceNow

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow IT Service Management distinguishes itself with a comprehensive suite of tools and robust workflow automation capabilities. Unlike its counterparts, ServiceNow offers a unified platform that seamlessly integrates IT service delivery across the organization. Its strong reporting and analytics features empower data-driven decision-making, while its cloud-based architecture ensures scalability and adaptability to evolving business needs. Overall, ServiceNow excels in functionality, integration, and scalability within the IT service management landscape.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow IT Service Management is its user-friendly interface and intuitive design. I appreciate how easy it is to navigate the platform and access all the essential IT service management tools and features. Whether I'm managing incidents, handling service requests, or tracking changes, ServiceNow makes the process straightforward and efficient. Additionally, I find the customizable dashboards and reporting capabilities to be highly valuable, as they allow me to monitor IT operations and performance effectively.

What do you dislike most about this product?

One aspect of ServiceNow IT Service Management that I find challenging is the complexity of its configuration and setup process. While the platform offers extensive customization options to tailor it to specific organizational needs, navigating and implementing these configurations can be time-consuming and require technical expertise.

What recommendations would you give to someone considering this product?

For those considering ServiceNow IT Service Management, I would recommend thoroughly assessing your organization's IT service management needs and requirements. Take advantage of the platform's free trial or demo options to explore its features and functionalities and evaluate its suitability for your specific use case.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sai krishna M.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

One stop solution for all IT needs.

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Ease of integration and overall flexibility over the IT infrastructure management at the enterprise level.

What is your favorite aspect of this product?

User friendly Interface and Easy to implement features.

What do you dislike most about this product?

cost little bit

What recommendations would you give to someone considering this product?

I would like to recommend this this is decentralized product for all IT infrastructure management needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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