What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Helps Innovate
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Service Catalog
Reporting
End User Self Serve
Multi-Site Functionality
Systems Management Integration
Technician Administration
End User Support Solutions
Integration With IT Tools
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
ServiceNow IT Service Management Reviews
Brian John W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
The Standard for Service Management
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
I appreciate that SNOW ITSM offers capabilities for multiple administrators.
What is your favorite aspect of this product?
The simplicity and ability to track progress across multiple users/groups.
What do you dislike most about this product?
Nothing - me and my teammates are satisfied with the application.
What recommendations would you give to someone considering this product?
The best tool on the market for service management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Andre J.
- Role: Information Technology
- Industry: Government
- Involvement: End User of Application
Submitted Sep 2024
Lots of features and functionality
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Amount of functionality
What is your favorite aspect of this product?
Saving frequently used features
What do you dislike most about this product?
Not always easy to use.
What recommendations would you give to someone considering this product?
Implement it according to processes and CX.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Transparent
Abrar Ahmad M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Comprehensive Workflow Automation Solution
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
This flexible, intuitive, and customizable solution makes a great option for small businesses or large teams with significant business needs to improve customer engagement.
What is your favorite aspect of this product?
Its reputation for providing comprehensive service desk solutions, automating business processes, IT service management, and digital workflows is well-deserved.
What do you dislike most about this product?
While ServiceNow IT Service Management is highly effective, some users find its complexity and steep learning curve challenging, especially during initial setup and customization
What recommendations would you give to someone considering this product?
ServiceNow is excellent for automating IT and business processes. Start by identifying your needs and exploring relevant modules to maximize its benefits
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
