What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Jude O.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Easy to use, but pricey.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Easy of use and functionality
What is your favorite aspect of this product?
Asset Management
What do you dislike most about this product?
I can only speak for my usage of the software. I do not dislike anything about it.
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rudra P.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
"ServiceNow- A very user friendly platform"
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Ticket management and dashboard customization are two capabilities that simplify the process of creating tickets automatically based on application alerts and reduce manual effort.
What is your favorite aspect of this product?
With need to automation in service management this tool helps in integrating with automation tool which creates tickets as well as resolves it automatically which are related to common issues with users and hence reduces time of delivery for the team
What do you dislike most about this product?
There is nothing which I dislike about this tool.
What recommendations would you give to someone considering this product?
This is an awesome tool for managing Incident, Change and Problem Management within an organisation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2024
Robust, but often overly complex
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing