What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Abrar Ahmad M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Comprehensive Workflow Automation Solution
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
This flexible, intuitive, and customizable solution makes a great option for small businesses or large teams with significant business needs to improve customer engagement.
What is your favorite aspect of this product?
Its reputation for providing comprehensive service desk solutions, automating business processes, IT service management, and digital workflows is well-deserved.
What do you dislike most about this product?
While ServiceNow IT Service Management is highly effective, some users find its complexity and steep learning curve challenging, especially during initial setup and customization
What recommendations would you give to someone considering this product?
ServiceNow is excellent for automating IT and business processes. Start by identifying your needs and exploring relevant modules to maximize its benefits
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Vincent F.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Easy to use and very flexible
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Asset management
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Sometimes clunky to use
What recommendations would you give to someone considering this product?
Be ready for a big project
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Radhika M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Great product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Great product
What is your favorite aspect of this product?
Easy to handle and integrates with other products
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Acts with Integrity
- Security Protects
- Helps Innovate
- Continually Improving Product