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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

8.6 /10
Category
ServiceNow IT Service Management
8.6 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

83

End User Self Serve

83

Multi-Site Functionality

83

End User Support Solutions

82

Systems Management Integration

81

Integration With IT Tools

81

Technician Administration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 80

Breadth of Features

84

Quality of Features

83

Business Value Created

82

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Implementation

79

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Usability and Intuitiveness

78

ServiceNow IT Service Management Reviews

  • Role: C-Level
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Good product but not easily configured

Likeliness to Recommend

7 /10

Pros

  • Fair
  • Acts with Integrity
  • Client's Interest First
  • Generous Negotitation

Cons

  • Inhibits Innovation
  • Less Performance Enhancing
  • Slower Product Innovation

Andre J.

  • Role: Information Technology
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Lots of features and functionality

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Amount of functionality

What is your favorite aspect of this product?

Saving frequently used features

What do you dislike most about this product?

Not always easy to use.

What recommendations would you give to someone considering this product?

Implement it according to processes and CX.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Transparent

Abrar Ahmad M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Comprehensive Workflow Automation Solution

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

This flexible, intuitive, and customizable solution makes a great option for small businesses or large teams with significant business needs to improve customer engagement.

What is your favorite aspect of this product?

Its reputation for providing comprehensive service desk solutions, automating business processes, IT service management, and digital workflows is well-deserved.

What do you dislike most about this product?

While ServiceNow IT Service Management is highly effective, some users find its complexity and steep learning curve challenging, especially during initial setup and customization

What recommendations would you give to someone considering this product?

ServiceNow is excellent for automating IT and business processes. Start by identifying your needs and exploring relevant modules to maximize its benefits

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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