What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Technician Administration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Balaji m.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Leader or Manager
Submitted May 2021
Easy to use but a bit pricey Fantastic product
Likeliness to Recommend
What is your favorite aspect of this product?
Itom producr
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
It helps alot
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted May 2021
Powerfull workflow engine, allows great controls.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Inspires Innovation
Cons
- Less Friendly Negotiation
Ramya N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Feature packed
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow offers a whole load of all tools required for managing customer issues and incident tickets. It can also handle change request as per the organisations workflow and code of conduct
What is your favorite aspect of this product?
The tool alerts remind the assignee of the tickets at each interval of the SLA so that the chances of it being breached is reduced
What do you dislike most about this product?
It requires a better design so that new users can figure which feature does what without having to go through the documentation
What recommendations would you give to someone considering this product?
A features loaded tool very useful for large organisation for maintaining an uninterrupted service management
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy