This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

Filter By

ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

Srinivas K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Single Platform for requirements

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow is a Single Platform for ITSM, ITOM, Secops, HR ITBM etc..

What is your favorite aspect of this product?

ITSM, and ITOM and SAM

What do you dislike most about this product?

Event management needs to be improved

What recommendations would you give to someone considering this product?

its great tools for enterprises who want to invest for longterm, it will provide ROI, if it's been utilized fully.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek P.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2021

Easy Implementation with better understanding

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

End-User Portal customization is much better than any other tools like BMC Remedy or Salesforce.

What is your favorite aspect of this product?

ServiceNow provides large customization for various components such as Incident Management, Problem Management, Change Management, and Service Request Management.

What do you dislike most about this product?

I didn't find any functionality which didn't provide value to the customer. Each product has its own value to the specific customer requirements.

What recommendations would you give to someone considering this product?

Only the cost for the ServiceNow Products is getting high which should be constant.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Sanjay b.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2021

No second thought. Go for it and you won't regret!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

GUI is very user friendly and don't need of special understanding to use it. One of the best ticketing, administration tool I have ever used. Very easy navigation and more fast.

What is your favorite aspect of this product?

All features in single login. Reporting, ticketing, integration and everything else which is needed for current generation. I don't need to spend more time finding options since everything is behind a single click in servicenow.

What do you dislike most about this product?

I may have dislikes in ServiceNow but after using other ticketing tools i feel like ServiceNow was my saviour. Typically I don't think I dislike something in this product.

What recommendations would you give to someone considering this product?

Without second thought I will go for it blindly. Using ServiceNow is time efficient, good management and everything one organisation needs!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular ServiceNow IT Service Management Comparisons