This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

Filter By

ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

Pratyush R.

  • Role: C-Level
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

If you wanna learn something new gowit servicenow

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

The biggest perk about it being cloud-based is that there are no ties to a local resource, and it can easily scale across multiple networks. Unlike other platforms, ServiceNow was natively designed in the cloud and it shows. Many cloud‑based services are not designed to withstand the stresses of enterprise IT.ServiceNow has easy customization, low maintenance cost, real-time reporting and analysis, data integrity and confidentiality, enhanced tracking of ITSM, minimum response time, implementation based on required instances, simple configuration, and adaptive to all types of environment.Identifying workflow bottlenecks and making adjustments

What is your favorite aspect of this product?

ServiceNow helps you consolidate your IT resources on a single platform. It redefines the service experience and help to gain real-time visibility on the entire IT operations. This platform creates automated workflows that execute all the manual IT services. It results in an enhanced IT productivity.AI-enabled workflows help identify incidents and reduce associated downtime.

What do you dislike most about this product?

I haven't found anything to dislike this product.User live when they use this product.Servicenow is sponsible for empowering the building applications and democratic the process of expanding the systematic approaches.And the low code no code method of servicenow has hekped many developers who are not that good in coding.

What recommendations would you give to someone considering this product?

ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks.No doubt, skilled ServiceNow persons will be high in demand. If you have looked forward to learning something new and want a career progression, ServiceNow is the best option.It has very easy set up and it is very reliable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Khushi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use Incident Management Tool

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow offers full ITIL(Information Technology Infrastructure Library) coverage. It provides advanced high-availability architecture when compared with any other product similar to it.

What is your favorite aspect of this product?

ServiceNow is customizable. Anybody can design their own forms and use that to track the progress of reports.

What do you dislike most about this product?

It sometimes faces downtime therefore the performance of this product may not provide customer satisfaction.

What recommendations would you give to someone considering this product?

If you are looking for a Ticketing Management Tool, then ServiceNow should be definitely considered.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Bhagyalakshmi L.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2022

Intuitive and easy to use

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

This is the first ITIL tool I have used and have no experience to suggest or compare any.

What is your favorite aspect of this product?

It is intuitive and easy to learn even for a new user.

What do you dislike most about this product?

I would like to see more out of box things and less customization.

What recommendations would you give to someone considering this product?

It is a good product for Incident, Knowledge, problem and change management. These 4 I have worked on and can say that this tool does it really well.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular ServiceNow IT Service Management Comparisons