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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

8.6 /10
Category
ServiceNow IT Service Management
8.6 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

83

End User Self Serve

83

Multi-Site Functionality

83

End User Support Solutions

82

Systems Management Integration

81

Integration With IT Tools

81

Technician Administration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 80

Breadth of Features

84

Quality of Features

83

Business Value Created

82

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Implementation

79

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Usability and Intuitiveness

78

ServiceNow IT Service Management Reviews

Ramone P.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

ServiceNow is a complete solution

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

Features Customer Support API integrations

What is your favorite aspect of this product?

Visual friendly Web-based

What do you dislike most about this product?

No dislikes as ye- does come with a high learning curve

What recommendations would you give to someone considering this product?

I recommend taking time to research, Service Now provides all the features you will need but be sure to research as implementation takes time depending on prior infrastructure

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Petar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Biggest player on the market right now

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

Biggest player on the market. Has by far the most integrations. Plugins store with a lot of add-ons available.

What is your favorite aspect of this product?

How customizable it is. SaaS.

What do you dislike most about this product?

They removed the iframe integrations.

What recommendations would you give to someone considering this product?

If cost is not an issue, this is the best solution out there at the moment.

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Efficient Service

Miguel N.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The best PaaS in the market, but very expensive!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Platform as a service, I believe that the custom modules are a great addition, ticket management is a smooth and very outlined and streamlined process.

What is your favorite aspect of this product?

Reliability and traceability of incidents

What do you dislike most about this product?

Licencing is confusing with every release.

What recommendations would you give to someone considering this product?

Get yourself an authorized vendor/consultant for the implementation this is something that your internal team will not be capable of doing, and be prepared to be frustrated several times during the implementation process, ultimately it will be worth it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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