What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow IT Service Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow IT Service Management.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Technician Administration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Brian John W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
The Standard for Service Management
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
I appreciate that SNOW ITSM offers capabilities for multiple administrators.
What is your favorite aspect of this product?
The simplicity and ability to track progress across multiple users/groups.
What do you dislike most about this product?
Nothing - me and my teammates are satisfied with the application.
What recommendations would you give to someone considering this product?
The best tool on the market for service management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ashoo J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Powerful ITSM Solution, Exceptional Flexibility.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It offers a highly customizable and scalable architecture, enabling organizations to tailor workflows and applications to their specific needs.
What is your favorite aspect of this product?
Flexibility and customization capabilities.
What do you dislike most about this product?
There is a steep learning curve for new users and administrators. The implementation requires significant time and resources.
What recommendations would you give to someone considering this product?
Start Small, gain confidence via training and then expand.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Caring
Cons
- Charges for Enhancements
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Sep 2024
Good product, not perfect but good
Likeliness to Recommend
Pros
- Effective Service
- Respectful
- Helps Innovate
- Continually Improving Product
Cons
- Less Generous