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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

Siddharth S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Very smooth to use and helpful

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow IT Service Management (ITSM) stands out due to its comprehensive integration capabilities, user-friendly interface, and strong focus on automation and workflows. It offers a unified platform that combines ITSM with other enterprise functions, enabling seamless collaboration and improved visibility across the organization. Its extensive customization options and advanced analytics also help organizations tailor solutions to their specific needs, enhancing overall service delivery.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow ITSM is its powerful automation features. They streamline workflows, reduce manual tasks, and improve efficiency, allowing teams to focus on higher-value activities while ensuring consistent service delivery.

What do you dislike most about this product?

One common drawback of ServiceNow ITSM is its complexity. While it offers extensive features, the learning curve can be steep for new users, and customization may require significant time and resources to implement effectively.

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your organization’s needs and goals before implementation. Invest time in training for users to ease the learning curve, and consider starting with core functionalities before expanding to more advanced features. Additionally, leverage ServiceNow’s community and resources for support during the transition.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Ved Prakash S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellant Business minded architecture

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

Easy creation of incident related task, change request , incident ticket and problem ticket based on business requirements without any compromise.

What is your favorite aspect of this product?

Easy to integrate, huge knowledge base for ease usage and quick interface

What do you dislike most about this product?

Everything is good and for minor bugs we get regular updates.

What recommendations would you give to someone considering this product?

It's easier to integrate mail for autocreation of incident ticket in serviceNow and many more option at same place. We should use it to maintan integrity.

Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Caring

Hinesh B.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Awesome product for ITSM

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Service Management from other similar products?

Speed and functionality

What is your favorite aspect of this product?

Speed and reliability

What do you dislike most about this product?

A bit lacks sometimes

What recommendations would you give to someone considering this product?

Best product to opt for ITSM

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Respectful

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