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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

Rajat V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Servicenow ITSM is best

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

So you can do the best ticketing with integration and automation also they have included virtual agents integration hub as well

What is your favorite aspect of this product?

Easy to integrate it with CMDB thus makes incident problem and change management very easy

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

It’s one of the best ITSM tool

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Shadab K.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Brilliant ITSM tool with multiple pricing options

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow is one of the leaders in the ITSM tool category. Their flexible pricing tailored to individual requirements coupled with plethora of unique features makes it a favorite tool among industry users.

What is your favorite aspect of this product?

ServiceNow provides ease of implementation as well as ease of use for its users. Additionally, they have lots of unique features and multiple pricing models. Among its long list of good features, its integration and automation capabilities is one of the most lovable.

What do you dislike most about this product?

The level of complexity involved for customization is high. So it makes it difficult for new users or smaller teams to harvest the full potential of the tool.

What recommendations would you give to someone considering this product?

ServiceNow is best for large to enterprise level implementations with big budgets and teams. I would not recommend it for small projects or organizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Peter S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Amazing product but a bit complex and pricey

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow IT Service Management stands out from other similar products due to its comprehensive, cloud-based platform that offers extensive customization options which includes seamless integration with various enterprise systems, and a strong focus on scalability.

What is your favorite aspect of this product?

It's seamless integration and Focus on scalability

What do you dislike most about this product?

A bit costly in implementation

What recommendations would you give to someone considering this product?

If you're considering ServiceNow, it's important to understand its strengths in workflow automation and customization, but also be aware of potential challenges like implementation complexity and the need for dedicated expertise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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