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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

8.6 /10
Category
ServiceNow IT Service Management
8.6 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

83

End User Self Serve

83

Multi-Site Functionality

83

End User Support Solutions

82

Systems Management Integration

81

Integration With IT Tools

81

Technician Administration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 80

Breadth of Features

84

Quality of Features

83

Business Value Created

82

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Implementation

79

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Usability and Intuitiveness

78

ServiceNow IT Service Management Reviews

Madhankkumar S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Effective End to End IT support using servicenow !

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

Best ticketing application in the market gives end to end support to manage it services effectively. The ticketing tool works great by collaborating with other team members for solving, approval etc.

What is your favorite aspect of this product?

The change request to deploy changes to production works really well. The workflow of the incident is simple and easy to understand. The notification and taking control of incidents using the same works so seamless.

What do you dislike most about this product?

The UI can be simpler to use as sometime finding the workflow and the complete features is cumbersome sometimes.

What recommendations would you give to someone considering this product?

Best IT service provider for larger enterprise .

Pros

  • Reliable
  • Efficient Service
  • Client Friendly Policies
  • Generous Negotitation

Mitchel C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Does anything you imagine, getting there is tough.

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow allows for incredible integrations and customization, but there can be significant hours of development required.

What is your favorite aspect of this product?

Features and capabilities can't be beat

What do you dislike most about this product?

Many times you need to know the names of specific tables you are searching for, Clicking around won't get you as far as other products.

What recommendations would you give to someone considering this product?

This may be the best-in-class software. I would recommend adding this to your RFP every time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Bruno L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

"Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

The support team

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

The time to implement it

What recommendations would you give to someone considering this product?

Nothing to add.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Caring

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