What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Technician Administration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Julio Cesar M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Easy to use, but needs some improve
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The speed of the interface is for me what makes the difference from other solutions
What is your favorite aspect of this product?
The ease of self-service
What do you dislike most about this product?
Lack of integration with some IT tools
What recommendations would you give to someone considering this product?
Review and compare, and have the scope of the tool defined
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Muhammad A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2023
Great Features
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Breadth of Features
What is your favorite aspect of this product?
Data management and ease of usability
What do you dislike most about this product?
all features are best
What recommendations would you give to someone considering this product?
Best for data and ticket management
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Satyajit C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Sep 2023
Best product got ITSM without any doubt!!
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Easy to use and great reporting capabelitites
What is your favorite aspect of this product?
This is built completely in clound and there is no platform dependancy.
What do you dislike most about this product?
Its bit expensive.
What recommendations would you give to someone considering this product?
Great product. Even it is epensive. Go for it.
Pros
- Effective Service
- Caring
- Saves Time
- Reliable
Cons
- Vendor Friendly Policies