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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

ANIKET K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Elevating IT Service Management to New Heights

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow IT Service Management distinguishes itself by offering a comprehensive and integrated solution that seamlessly combines ITSM processes, automation, and a user-friendly interface, setting it apart from competitors in the field.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow IT is its robust automation capabilities, streamlining IT processes and enhancing overall efficiency in service management.

What do you dislike most about this product?

While ServiceNow IT is a powerful tool, the learning curve for advanced features can be steep, posing a potential challenge for new users.

What recommendations would you give to someone considering this product?

i will recommend this to startup and mid scale companies

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rishab S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Ticket management tool in the market

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Greater Adoptability allows greater customization Realtime workflows

What is your favorite aspect of this product?

Great Dashboard

What do you dislike most about this product?

Sometimes little slow in fetching the data.

What recommendations would you give to someone considering this product?

Go for it as it's the best ITSM tool in the market with great adoptability and resources available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

YuvaTheja E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

One of the best tools for IT Service Management

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Incident Managment is one of key aspects to maintain customer/ user relationship, timely resolution will give good customer Feeback and enable us to do better. Firstly, it's easy to navigate as the user interface is very Userfriendly and responsive. Second, the APIs are easily invokable and customizable to be used in other tools and for automation purposes.

What is your favorite aspect of this product?

Filtering options and queries are wonderful value additions as we can directly fetch the incidents bound for our team and easily track them.

What do you dislike most about this product?

There are some limitations in terms of customization, but I won't consider that as a dislike.

What recommendations would you give to someone considering this product?

I had been one of the happy users of this product. It really saves a lot of time for me and my team. I can frankly say it's one of the best tools in the market for incident/change request management. I definitely recommend this to all.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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