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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

8.6 /10
Category
ServiceNow IT Service Management
8.6 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

83

End User Self Serve

83

Multi-Site Functionality

83

End User Support Solutions

82

Systems Management Integration

81

Integration With IT Tools

81

Technician Administration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 80

Breadth of Features

84

Quality of Features

83

Business Value Created

82

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Implementation

79

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Usability and Intuitiveness

78

ServiceNow IT Service Management Reviews

Mahwish S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Robust suite of features for comprehensive IT

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Unified platform, Service Automation, capability of Configuration and Customization and Cloud-Based Architecture

What is your favorite aspect of this product?

ServiceNow offers a unified platform that integrates various ITSM processes, such as incident management, problem management, change management, and more. This integration helps organizations streamline their IT service delivery and management processes.

What do you dislike most about this product?

While ServiceNow is praised for its flexibility, the complexity of implementation can be a challenge. The customization options and wide range of features may require substantial effort and expertise to set up properly, leading to longer implementation times.

What recommendations would you give to someone considering this product?

Recognize that ServiceNow has a comprehensive set of features, and there may be a learning curve for users. Develop a training plan to ensure that your team is equipped to effectively use the platform. Implement change management strategies to facilitate a smooth transition.

Pros

  • Over Delivered
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

ANIKET K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Elevating IT Service Management to New Heights

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

ServiceNow IT Service Management distinguishes itself by offering a comprehensive and integrated solution that seamlessly combines ITSM processes, automation, and a user-friendly interface, setting it apart from competitors in the field.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow IT is its robust automation capabilities, streamlining IT processes and enhancing overall efficiency in service management.

What do you dislike most about this product?

While ServiceNow IT is a powerful tool, the learning curve for advanced features can be steep, posing a potential challenge for new users.

What recommendations would you give to someone considering this product?

i will recommend this to startup and mid scale companies

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rishab S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Ticket management tool in the market

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Greater Adoptability allows greater customization Realtime workflows

What is your favorite aspect of this product?

Great Dashboard

What do you dislike most about this product?

Sometimes little slow in fetching the data.

What recommendations would you give to someone considering this product?

Go for it as it's the best ITSM tool in the market with great adoptability and resources available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

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