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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Respectful

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

84

Multi-Site Functionality

83

End User Self Serve

83

End User Support Solutions

83

Integration With IT Tools

81

Technician Administration

81

Systems Management Integration

81

Business Application Integration

81

Multi Device Capability

80

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Usability and Intuitiveness

79

ServiceNow IT Service Management Reviews

Sudipta B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use, loads of integration

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

It's ease of use and the UX/UI design. It's simple to understand yet productive.

What is your favorite aspect of this product?

It's pretty customizable with plenty of service integrations

What do you dislike most about this product?

Need to click multiple links to get to some of the favorite pages

What recommendations would you give to someone considering this product?

Highly recommend for a org which is looking to increase its productivity

Pros

  • Performance Enhancing
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Miguel N.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

The most powerfull ITSM in the market

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

Servicenow is the most complete tool for any corporation, as a SaaS it has the capabilities to perform any task small or big to achieve goals, plus the different modules that can be activated like ITOM, Procuring and others

What is your favorite aspect of this product?

Scalability, features, trace and compliance.

What do you dislike most about this product?

To configure ServiceNow you need certified personal very experienced Certified personal.

What recommendations would you give to someone considering this product?

if your budget can support the licencing, please make yourself a favor and make the purchase, your IT team will love it and will be amazed with the capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service

Oluwanbe O.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great I.T management ticketing tool

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Service Management from other similar products?

the capacity to open, create, and maintain incident, problem, and change management tickets, all these are done through a single site/portal makes this product stand out from other similar products.

What is your favorite aspect of this product?

The following are my favorite aspect of this product: 1. End users have a great deal of flexibility. 2. I can quickly and simply construct and edit dashboards. 3. Accessibility is really easy; Using list views, finding statuses and other information on the portal is easy. 4. Reporting is awesome.

What do you dislike most about this product?

Because of its extensive functionality and customisation options, ServiceNow IT service management can be a little challenging to comprehend, training and support may be required for users to fully comprehend and utilise the platform, particularly for inexperienced administrators and end users.

What recommendations would you give to someone considering this product?

ServiceNow IT Service Management tool is easy to implement and user friendly, you can handle any kind of inquiry, ticket, or knowledge-based piece from your organisation's serviceNow portal with ease. The finest part is that you can quickly evaluate and export all information into a report.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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