What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Respectful
- Enables Productivity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
Systems Management Integration
Multi-Site Functionality
Technician Administration
End User Self Serve
Business Application Integration
Integration With IT Tools
End User Support Solutions
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Vendor Support
Ease of Implementation
ServiceNow IT Service Management Reviews
Somkant M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Good OOTB ITSM modules, easy custom possibilities
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
OOTB plug amd play modules are as per industry standards, with dashboards just reflecting the need of organization, moreover customization is easy.
What is your favorite aspect of this product?
OOTB modules as per industry standards along with ease of customization wherever required
What do you dislike most about this product?
Look and feel
What recommendations would you give to someone considering this product?
Use OOTB modules to allign with industry standards, this will provide easy and speedy implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Inspires Innovation
Bryen H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
ServiceNow fits the bill for support calls.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Automated and Social Self Service Mobile Phone / Tablet Support.
What is your favorite aspect of this product?
Snow offers an Agile and Automated Change Management.
What do you dislike most about this product?
Hardware requirements.
What recommendations would you give to someone considering this product?
Once implemented, this is the tool to use.
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Respectful
Cons
- Vendor's Interest First
- Vendor Friendly Policies
- Slower Product Innovation
Shayna A.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2021
Benchmark for any IT organization.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It can be customized and can also create forms which makes easy to build reports and track progress.
What is your favorite aspect of this product?
ServiceNow Service Management is flexible, user friendly and has faster performance than competitor products.
What do you dislike most about this product?
According to me it is up to the mark and has all the functions required for large IT departments.
What recommendations would you give to someone considering this product?
ServiceNow Service Management is a well established tool to manage incidents, problems, changes, releases, tasks and allows you to assign work to teams if you don't have an individual to assign it to.
Pros
- Efficient Service
- Altruistic
- Over Delivered
- Includes Product Enhancements
