What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow IT Operations Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow IT Operations Management.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Applications Monitoring
Server Performance Monitoring
Network Configuration Management
Deployment Model
Centralized Dashboard
Access Rights Management
Automated Remediation
Network Performance Management
Multi-Site Functionality
Storage Monitoring
Cloud Monitoring
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
Also Featured in...
ServiceNow IT Operations Management Reviews
onkar k.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
User friendly tool with fantastic UI
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Easy to use and covers ITIL processes
What is your favorite aspect of this product?
Report creation as per your need
What do you dislike most about this product?
Identification table to create report
What recommendations would you give to someone considering this product?
Very nice tool for operations with lot of flexibility to create reports/dashboards
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ravi Kiran N.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Feature rich and simple to use
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
ServiceNow is simple to manage and integrate with API based platforms
What is your favorite aspect of this product?
Ease of API based integrations with major SDN platforms and the automation support for optimizations.
What do you dislike most about this product?
No dislikes, maybe they can optimize the cost.
What recommendations would you give to someone considering this product?
Feature rich product and its API support makes integration of the tool to SDN platforms very easy.
Pros
- Reliable
- Unique Features
- Continually Improving Product
- Performance Enhancing
Glenn I.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted May 2022
Powerful tool and vital to our service business
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It is easy to use and integrates with other call logging systems from 3rd parties
What is your favorite aspect of this product?
Knowlegde base
What do you dislike most about this product?
Takes a while to work out how to use it to best advantage
What recommendations would you give to someone considering this product?
I believe this is the best product on the market to deliver
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service
Cons
- Under Delivered
