What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Applications Monitoring
Server Performance Monitoring
Network Configuration Management
Deployment Model
Centralized Dashboard
Access Rights Management
Automated Remediation
Network Performance Management
Multi-Site Functionality
Storage Monitoring
Cloud Monitoring
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
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ServiceNow IT Operations Management Reviews
Ryan A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Brilliant piece of software for tickets/reporting
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It has a very modern layout, the system feels quicker in response to other applications I have used, I feel it is really easy to create your own specific reports and enables you to freely manage a team.
What is your favorite aspect of this product?
I feel the layout is the best I have come across, I also think it is great how easy it is to use for procurement, reporting and even as a ticketing solution.
What do you dislike most about this product?
I cannot say I dislike this product at all, I know it is more expensive than others but you get what you pay for.
What recommendations would you give to someone considering this product?
If you have the budget then go for it as it is probably the best of the lot!
Pros
- Reliable
- Efficient Service
- Effective Service
- Helps Innovate
Dante E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
ServiceNow is the leader
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Automation and integration: It offers automation and integration capabilities that allow organizations to streamline their IT service management processes and integrate with other systems, such as CMDBs, IT monitoring tools, and cloud services. Service mapping: It includes service mapping, which allows organizations to discover and map the relationships between IT services, applications, and infrastructure. Cloud-based platform
What is your favorite aspect of this product?
One of the best features of ServiceNow is its automation capabilities. It allows organizations to automate repetitive tasks and processes, reducing manual effort and increasing efficiency.
What do you dislike most about this product?
ServiceNow can be a little pricey from what Ive seen and heard.
What recommendations would you give to someone considering this product?
Think about the implementation process and resources needed. Consider scalability Take advantage of automation and integration capabilities Like always plan for user adoption:
Pros
- Performance Enhancing
- Inspires Innovation
- Saves Time
- Continually Improving Product
Taylor a.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Fairly easy to learn, has a lot of features
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
The amount of customization you can do with Service now is amazing. We have it customized to fit our environment perfectly
What is your favorite aspect of this product?
Super easy to learn, tons of customization features
What do you dislike most about this product?
Cost is a little high, but not too bad
What recommendations would you give to someone considering this product?
Great product and easy for teams to learn
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
