What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 93%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 93%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Deployment Model
Network Configuration Management
Centralized Dashboard
Applications Monitoring
Server Performance Monitoring
Access Rights Management
Cloud Monitoring
Automated Remediation
Multi-Site Functionality
Patching Automation
Network Performance Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Ease of Customization
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Dante E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
ServiceNow is the leader
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Automation and integration: It offers automation and integration capabilities that allow organizations to streamline their IT service management processes and integrate with other systems, such as CMDBs, IT monitoring tools, and cloud services. Service mapping: It includes service mapping, which allows organizations to discover and map the relationships between IT services, applications, and infrastructure. Cloud-based platform
What is your favorite aspect of this product?
One of the best features of ServiceNow is its automation capabilities. It allows organizations to automate repetitive tasks and processes, reducing manual effort and increasing efficiency.
What do you dislike most about this product?
ServiceNow can be a little pricey from what Ive seen and heard.
What recommendations would you give to someone considering this product?
Think about the implementation process and resources needed. Consider scalability Take advantage of automation and integration capabilities Like always plan for user adoption:
Pros
- Performance Enhancing
- Inspires Innovation
- Saves Time
- Continually Improving Product
Taylor a.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Fairly easy to learn, has a lot of features
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
The amount of customization you can do with Service now is amazing. We have it customized to fit our environment perfectly
What is your favorite aspect of this product?
Super easy to learn, tons of customization features
What do you dislike most about this product?
Cost is a little high, but not too bad
What recommendations would you give to someone considering this product?
Great product and easy for teams to learn
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Nov 2022
Very good product.
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
