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ServiceNow

ServiceNow IT Operations Management

Composite Score

8.2 /10

CX Score

8.5 /10

41 Reviews Write a Review

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the Systems Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

3% Negative

1% Neutral

96% Positive

Pros

Performance Enhancing
Respectful
Friendly Negotiation
Reliable

Feature Ratings

Average 84

Applications Monitoring

Server Performance Monitoring

Network Configuration Management

Deployment Model

Centralized Dashboard

Access Rights Management

Automated Remediation

Network Performance Management

Multi-Site Functionality

Storage Monitoring

Cloud Monitoring

Vendor Capability Ratings

Average 84

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization

Also Featured in...

AIOps

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ServiceNow IT Operations Management Reviews

Shubham J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Amazin Product

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Esy of integration with other tools

What is your favorite aspect of this product?

Process of easy navigation

What do you dislike most about this product?

i like almost

What recommendations would you give to someone considering this product?

Good Product for a company help to manage IT operation a lot

Pros

Helps Innovate
Continually Improving Product
Effective Service
Client Friendly Policies

Olugbenga Temitope O.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Efficient Module

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Increased productivity

What is your favorite aspect of this product?

Configuration and maintaining data integrity

What do you dislike most about this product?

none I can think of

What recommendations would you give to someone considering this product?

Easier guide toward implementation

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Liny S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use and flexibility

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It's enables smooth integration of legacy software. The platform offers connected digital workflows that make work, work better for people and business operations.

What is your favorite aspect of this product?

Support customization, save time, enhance productivity,support work integration, and handles repetitive tasks.

What do you dislike most about this product?

It tends to be late response. The interface tends to be rigid and complex, so the learning curve tends to be steep. Highly customisable product

What recommendations would you give to someone considering this product?

Effective for handling repetitive tasks and eliminates human errors. Quick detection of problems.

Pros

Performance Enhancing
Efficient Service
Effective Service
Caring

Most Popular ServiceNow IT Operations Management Comparisons

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How We Deliver

Events

ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

ServiceNow IT Operations Management Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

AIOps

ServiceNow IT Operations Management Reviews

Shubham J.

Amazin Product

Likeliness to Recommend

Pros

Olugbenga Temitope O.

Efficient Module

Likeliness to Recommend

Pros

Liny S.

Easy to use and flexibility

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

Oracle Enterprise Manager

AWS Systems Manager

Datadog

Microsoft System Center

IBM Power Systems

Microsoft Operations Management Suite

Schedule Your Call

1
Since last award

Feature Ratings

Applications Monitoring

Server Performance Monitoring

Network Configuration Management

Deployment Model

Centralized Dashboard

Access Rights Management

Automated Remediation

Network Performance Management

Multi-Site Functionality

Storage Monitoring

Cloud Monitoring

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization