What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Applications Monitoring
Network Performance Management
Network Configuration Management
Automated Remediation
Server Performance Monitoring
Access Rights Management
Centralized Dashboard
Cloud Monitoring
Multi-Site Functionality
Deployment Model
Storage Monitoring
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Vendor Support
Also Featured in...
ServiceNow IT Operations Management Reviews
Fabian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2023
Complex, rich in features and worth the money
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
S‘Nows ITOPs Mgmt has a destination set of features that is quite unique in the market, as far as by my observations
What is your favorite aspect of this product?
The product offers exactly what we needed
What do you dislike most about this product?
The implementation and administration require highly skilled, rare and with that very expensive people
What recommendations would you give to someone considering this product?
Check if you can build and qualify your team upfront the project
Pros
- Friendly Negotiation
- Security Protects
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Inspiring
- Less Caring
Andrés C.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Awesome Software
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
it's very helpful to track the issues and new request from the employees.
What is your favorite aspect of this product?
very easy to use
What do you dislike most about this product?
sometimes can be slow
What recommendations would you give to someone considering this product?
it will increase the response time
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shubham J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
Amazin Product
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Esy of integration with other tools
What is your favorite aspect of this product?
Process of easy navigation
What do you dislike most about this product?
i like almost
What recommendations would you give to someone considering this product?
Good Product for a company help to manage IT operation a lot
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Client Friendly Policies
