What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Generous Negotitation
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Dashboard
Network Configuration Management
Deployment Model
Applications Monitoring
Access Rights Management
Network Performance Management
Server Performance Monitoring
Multi-Site Functionality
Automated Remediation
Storage Monitoring
Event Correlation & Management
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of Implementation
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Liny S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
Easy to use and flexibility
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It's enables smooth integration of legacy software. The platform offers connected digital workflows that make work, work better for people and business operations.
What is your favorite aspect of this product?
Support customization, save time, enhance productivity,support work integration, and handles repetitive tasks.
What do you dislike most about this product?
It tends to be late response. The interface tends to be rigid and complex, so the learning curve tends to be steep. Highly customisable product
What recommendations would you give to someone considering this product?
Effective for handling repetitive tasks and eliminates human errors. Quick detection of problems.
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Caring
Ryan A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Brilliant piece of software for tickets/reporting
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It has a very modern layout, the system feels quicker in response to other applications I have used, I feel it is really easy to create your own specific reports and enables you to freely manage a team.
What is your favorite aspect of this product?
I feel the layout is the best I have come across, I also think it is great how easy it is to use for procurement, reporting and even as a ticketing solution.
What do you dislike most about this product?
I cannot say I dislike this product at all, I know it is more expensive than others but you get what you pay for.
What recommendations would you give to someone considering this product?
If you have the budget then go for it as it is probably the best of the lot!
Pros
- Reliable
- Efficient Service
- Effective Service
- Helps Innovate
Dante E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
ServiceNow is the leader
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Automation and integration: It offers automation and integration capabilities that allow organizations to streamline their IT service management processes and integrate with other systems, such as CMDBs, IT monitoring tools, and cloud services. Service mapping: It includes service mapping, which allows organizations to discover and map the relationships between IT services, applications, and infrastructure. Cloud-based platform
What is your favorite aspect of this product?
One of the best features of ServiceNow is its automation capabilities. It allows organizations to automate repetitive tasks and processes, reducing manual effort and increasing efficiency.
What do you dislike most about this product?
ServiceNow can be a little pricey from what Ive seen and heard.
What recommendations would you give to someone considering this product?
Think about the implementation process and resources needed. Consider scalability Take advantage of automation and integration capabilities Like always plan for user adoption:
Pros
- Performance Enhancing
- Inspires Innovation
- Saves Time
- Continually Improving Product
