What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Applications Monitoring
Server Performance Monitoring
Network Configuration Management
Network Performance Management
Centralized Dashboard
Automated Remediation
Access Rights Management
Deployment Model
Multi-Site Functionality
Cloud Monitoring
Capacity Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
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ServiceNow IT Operations Management Reviews
Het P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Functionality is superb,just need more integration
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
User Interface is very nice and easy to use/understand for daily users
What is your favorite aspect of this product?
Cases/incidents track of records
What do you dislike most about this product?
Lack of integration with different tools in order to add some more conveniency.
What recommendations would you give to someone considering this product?
Must buy product for every organizations who are having customer facing.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
SAMUEL O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2026
Reliable ITOM platform that boosts efficiency
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
ServiceNow ITOM stands out for its integration with ITSM, advanced AIOps, and automated remediation, giving IT and business teams real time insights and faster issue resolution.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow ITOM is its AIOps and automated remediation capabilities, which let me proactively detect issues, reduce alert noise, and resolve problems faster, helps to save time and improving system reliability.
What do you dislike most about this product?
The thing I dislike most about ServiceNow ITOM is its steep learning curve and complexity during setup, which can make initial implementation and onboarding slower for new team members.
What recommendations would you give to someone considering this product?
I would recommend investing time in proper planning and training before implementation, clearly defining ownership between IT and business, and leveraging both ServiceNow and a certified implementation partner. This ensures you get the most out of AIOps, automation, and system monitoring while minimizing setup challenges.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Minara U.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2025
Gives Unified IT Operations in Education
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It offers unified platform integration meaning it integrates seamlessly with HR, ITAM, security and ITSM in a same platform while most of its competitors are have separate silos for various departments. Also, most competitors require complex integration as they are point solutions
What is your favorite aspect of this product?
It is a single pane for IT in that security, administrative, IT, and facilities workflows can share data which results in the reduction of finger pointing
What do you dislike most about this product?
Its licensing is quite pricey compared alternatives and this may hinder smaller institutions from using it Complex customization which could lead to upgrade headaches
What recommendations would you give to someone considering this product?
Ensure to review service maps quarterly as the infrastructure keeps on changing more so in academia field if planning to use it in long-term
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
