What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Applications Monitoring
Server Performance Monitoring
Network Configuration Management
Deployment Model
Centralized Dashboard
Access Rights Management
Automated Remediation
Network Performance Management
Multi-Site Functionality
Storage Monitoring
Cloud Monitoring
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
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ServiceNow IT Operations Management Reviews
Het P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Functionality is superb,just need more integration
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
User Interface is very nice and easy to use/understand for daily users
What is your favorite aspect of this product?
Cases/incidents track of records
What do you dislike most about this product?
Lack of integration with different tools in order to add some more conveniency.
What recommendations would you give to someone considering this product?
Must buy product for every organizations who are having customer facing.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
Vinod K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Best Ticketing tool in the industry
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
-Easy dashboard -Easy implement -customize according to our wish -cost effective
What is your favorite aspect of this product?
-All in one dashboard
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Yes sure, best ticketing tool in the industry, without second option go for this
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Minara U.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2025
Gives Unified IT Operations in Education
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It offers unified platform integration meaning it integrates seamlessly with HR, ITAM, security and ITSM in a same platform while most of its competitors are have separate silos for various departments. Also, most competitors require complex integration as they are point solutions
What is your favorite aspect of this product?
It is a single pane for IT in that security, administrative, IT, and facilities workflows can share data which results in the reduction of finger pointing
What do you dislike most about this product?
Its licensing is quite pricey compared alternatives and this may hinder smaller institutions from using it Complex customization which could lead to upgrade headaches
What recommendations would you give to someone considering this product?
Ensure to review service maps quarterly as the infrastructure keeps on changing more so in academia field if planning to use it in long-term
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
