What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 93%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 93%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Deployment Model
Network Configuration Management
Centralized Dashboard
Applications Monitoring
Server Performance Monitoring
Access Rights Management
Cloud Monitoring
Automated Remediation
Multi-Site Functionality
Patching Automation
Network Performance Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Ease of Customization
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Pravin Kumar K.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic product!
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
One_Stop ITIL tool for your entire Enterprise/Organisation
What is your favorite aspect of this product?
Reporting Easy of use of every module Integration with third party tools
What do you dislike most about this product?
When you pull huge data or perform multiple transaction/processing data, it will lag.
What recommendations would you give to someone considering this product?
Buy IT. This is the future.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dorit Y.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
Flexible to configure request and automation.
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
ITSM is focused on how services are delivered by IT teams
What is your favorite aspect of this product?
Managing our time at work by able to use WF , automation, managing sprints and projects.
What do you dislike most about this product?
Need to update the UI. The color scheme need to be changed since sometimes the background is difficult to view.
What recommendations would you give to someone considering this product?
My advice to others is to make sure they understanding what they are going to use ServiceNow for which is important.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Abhishek P.
- Role: Consultant
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jun 2021
ITOM is best for the Automating Business Process
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
As there is another product called Remedy which provides the same functionality but requires some plugin that requires complex components whereas ServiceNow provides Orchestration which enables various functionality for the automation.
What is your favorite aspect of this product?
ServiceNow provides Orchestration which enables various functionality for the automation such as Additional/Removal of Users to Group, Server Patching, and Software Installation.
What do you dislike most about this product?
Its cost can be considered as a disadvantage. Because it comes with a different plugin which can cost you a lot.
What recommendations would you give to someone considering this product?
It's the best product for automation and which can automate various business processes and easy for the installation and simple components for the configuration of ITOM compare to other products.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Caring
