What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Applications Monitoring
Server Performance Monitoring
Network Configuration Management
Deployment Model
Centralized Dashboard
Access Rights Management
Automated Remediation
Network Performance Management
Multi-Site Functionality
Storage Monitoring
Cloud Monitoring
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
Also Featured in...
ServiceNow IT Operations Management Reviews
Gene Y.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
difficult to use, but a good product
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
versatility and breath of features
What is your favorite aspect of this product?
integration with monitoring and ticket management
What do you dislike most about this product?
complexity, not very intuitive
What recommendations would you give to someone considering this product?
do your research before you buy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Pravin Kumar K.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic product!
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
One_Stop ITIL tool for your entire Enterprise/Organisation
What is your favorite aspect of this product?
Reporting Easy of use of every module Integration with third party tools
What do you dislike most about this product?
When you pull huge data or perform multiple transaction/processing data, it will lag.
What recommendations would you give to someone considering this product?
Buy IT. This is the future.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dorit Y.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
Flexible to configure request and automation.
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
ITSM is focused on how services are delivered by IT teams
What is your favorite aspect of this product?
Managing our time at work by able to use WF , automation, managing sprints and projects.
What do you dislike most about this product?
Need to update the UI. The color scheme need to be changed since sometimes the background is difficult to view.
What recommendations would you give to someone considering this product?
My advice to others is to make sure they understanding what they are going to use ServiceNow for which is important.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
