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ServiceNow

ServiceNow IT Asset Management

Composite Score

8.0 /10

CX Score

8.1 /10

67 Reviews Write a Review

What is ServiceNow IT Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details

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Awards & Recognition

ServiceNow IT Asset Management won the following awards in the IT Asset Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

6 Top Rated Features

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

1 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience

2022

1 Top Rated Capabilities

1 Top Rated Features

2022

ServiceNow IT Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

97 Plan to Renew

3
Since last award

73 Satisfaction of Cost Relative to Value

10
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Asset Management?

0% Negative

18% Neutral

82% Positive

Pros

Enables Productivity
Performance Enhancing
Saves Time
Security Protects

Feature Ratings

Average 79

Analytics and Reporting

Cloud License Management

End to End Lifecycle Management

Financial Analysis

Software Usage Metering

Software Recognition Library

Data Center Analytics

Integrated Discovery

Data Import Export and Aggregation

Decentralized Management

Advanced License Management

Vendor Capability Ratings

Average 77

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Implementation

Also Featured in...

IT Asset Management - Midmarket

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View ServiceNow IT Asset Management in this category (opens in a new tab)

ServiceNow IT Asset Management Reviews

Role: C-Level
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2026

Great product for automation

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2026

General feedback

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Less Inspiring
Less Respectful
Less Generous

Bipin R.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Great ITSM Tool

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Asset Management from other similar products?

Their rapid development which includes everything.

What is your favorite aspect of this product?

Integration with other IT tools

What do you dislike most about this product?

The RITM and REQ numbers need not be separate

What recommendations would you give to someone considering this product?

Great tool which does everything.

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

How We Deliver

Events

ServiceNow IT Asset Management

What is ServiceNow IT Asset Management?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

ServiceNow IT Asset Management Ratings

84 Likeliness to Recommend

3 Since last award

97 Plan to Renew

3 Since last award

73 Satisfaction of Cost Relative to Value

10 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love ServiceNow IT Asset Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

IT Asset Management - Midmarket

ServiceNow IT Asset Management Reviews

Great product for automation

Likeliness to Recommend

Pros

General feedback

Likeliness to Recommend

Pros

Cons

Bipin R.

Great ITSM Tool

Likeliness to Recommend

Pros

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3
Since last award

3
Since last award

10
Since last award

Feature Ratings

Analytics and Reporting

Cloud License Management

End to End Lifecycle Management

Financial Analysis

Software Usage Metering

Software Recognition Library

Data Center Analytics

Integrated Discovery

Data Import Export and Aggregation

Decentralized Management

Advanced License Management

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Implementation