What is ServiceNow IT Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
97 Plan to Renew
3
Since last award
73 Satisfaction of Cost Relative to Value
10
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Asset Management?
Pros
- Enables Productivity
- Performance Enhancing
- Saves Time
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Cloud License Management
End to End Lifecycle Management
Financial Analysis
Software Usage Metering
Software Recognition Library
Data Center Analytics
Integrated Discovery
Data Import Export and Aggregation
Decentralized Management
Advanced License Management
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Availability and Quality of Training
Ease of Implementation
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ServiceNow IT Asset Management Reviews
Usman Z.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Jan 2022
ServiceNow ITSM: Hustle Free Asset Management
Likeliness to Recommend
What differentiates ServiceNow IT Asset Management from other similar products?
Asset management is key component for any organization. There are multiple software & Tools available in market but when we talk about complete solution ServiceNow is the one. Having thousands of assets in company SN Asset Management made is very easy to manage. Reports can we be customized as per requirement and dashboard can be created to make information more visible
What is your favorite aspect of this product?
Customized dashboards, reports and bulk data import and export made life very easy to mange thousands of assets easily.
What do you dislike most about this product?
To be honest there is nothing to dislike about this. Well user interface is something you can say that it can be better but rest is fine.
What recommendations would you give to someone considering this product?
Systematic approach is always good to have in any organization. When you have thousands of assets you cannot track them manually so SN Asset management tool is quite effective for this. Reporting and dashboard make it for attractive for data clarity.
Pros
- Effective Service
- Caring
- Fair
- Acts with Integrity
Agus T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Efficient classification of service offers
Likeliness to Recommend
What differentiates ServiceNow IT Asset Management from other similar products?
It has a lovely dashboard that indicates how many tickets are still open, how much time is remaining, and how the team is doing. Above, you can see if someone is already working on a ticket, which is really useful. The knowledge base is also quite useful, although it's difficult to discover specific instructions in it. You used to have to total up the number of emailed quality checks in Excel, but now that you can generate a report, you can save yourself the work.
What is your favorite aspect of this product?
People who generate problems and those who handle occurrences should consider ServiceNow as a serious option. What I like about it is that there don't appear to be any constraints on how you may design the system to match your needs. The menu navigation and backend management are both excellent. When generating papers that clearly show the difference in skills, consistency in all workers' job outputs is essential. Furthermore, because the sales desk can handle routine operations as a flow, from product orders to restrictions and production data compilation, even new employees may rapidly master the workflow.
What do you dislike most about this product?
As is customary, ServiceNow's high flexibility is matched with significant complexity. The user interfaces are usually rather busy and already display a lot of information in the basic setup, which is only necessary in select cases, if at all.
What recommendations would you give to someone considering this product?
I feel it will help me manage the company's help desk. Professional incident management is unthinkable for a certain fraction of (internal) software users in the absence of tools such as ServiceNow. It is quite useful to be able to set distinct incident management groups and so guarantee that a ticket reaches the relevant contact person as quickly as feasible. Information may be networked between organizations and application files can be sent without the need for paper. The permission trail left by the superior is still visible on the screen.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
John J.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Jun 2021
Great Asset Management tool
Likeliness to Recommend
What differentiates ServiceNow IT Asset Management from other similar products?
Ease of use and integration
What is your favorite aspect of this product?
Contract management
What do you dislike most about this product?
N/A……………….
What recommendations would you give to someone considering this product?
If you wan more bang for your buck consider servicenow
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
