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ServiceNow

ServiceNow ESG Management

Composite Score

7.8 /10

CX Score

8.1 /10

20 Reviews Write a Review

What is ServiceNow ESG Management?

Elevate your environmental, social, and governance (ESG) program with simple data collection, on-demand progress monitoring, and automated reporting.

Company Details

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Awards & Recognition

ServiceNow ESG Management won the following awards in the Environmental, Social and Governance Reporting category

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8 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

ServiceNow ESG Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow ESG Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow ESG Management?

4% Negative

8% Neutral

88% Positive

Pros

Trustworthy
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 84

Role-Based Access

Automatic Data Collection

Encrypted File Storage and Transfer

Intelligent Alerts and Notifications

Real Time Capabilities

Central Data Repository

Built-In Indicator Catalogs and Benchmarking

Automatic KPI Calculations, Conversions and Updates

Version Control

Custom Reporting

Audit Trail

Vendor Capability Ratings

Average 84

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Ease of Implementation

ServiceNow ESG Management Reviews

Shanker R.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

One of best product in ESG Space.

Likeliness to Recommend

8 /10

What differentiates ServiceNow ESG Management from other similar products?

User friendly console, ease of administration, strong tech support and strong product and sales team.

What is your favorite aspect of this product?

Meeting our business objectives of ESG.

What do you dislike most about this product?

Licensing is expensive. Also new feature request development takes time.

What recommendations would you give to someone considering this product?

It is good for large scale organization who ar highly regulated and have focus on esg. Good fit for BFSI organization's.

Pros

Caring
Saves Time
Respectful
Fair

Role: Information Technology
Industry: Agriculture
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Excellent software and highly customizable.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Hiren D.

Role: Operations
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Excellent product for C suite Leaders!

Likeliness to Recommend

10 /10

What differentiates ServiceNow ESG Management from other similar products?

ESG is a great product for us because it enables Leaders in our Organization to document material topics, establish goals and KPIs, track performance, collect and validate audit-ready data, and create disclosures that align with major ESG reporting frameworks.

What is your favorite aspect of this product?

Integrated Risk Management

What do you dislike most about this product?

Costly and also needs further enhancements to support a tailored strategy and reporting of all managed services on one technology platform.

What recommendations would you give to someone considering this product?

To realize ESG aspirations, it is critical that a company creates an ESG-aware culture that permeates the organization so that achieving ESG targets becomes part of “business as usual” for every employee. It is the job of the company leadership to determine the right ESG strategy, but it takes a team effort by the whole organization to execute.

Pros

Reliable
Enables Productivity
Effective Service
Respectful

How We Deliver

ServiceNow ESG Management

What is ServiceNow ESG Management?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

ServiceNow ESG Management Ratings

90 Likeliness to Recommend

2 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ServiceNow ESG Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Roles can be assigned to a user to be able to access and edit specific content or data on the web-server or within the actual application itself

Automatic Data Collection Ability to automate data flows and collect responses from multiple sources at specified intervals and is checked against acceptance criteria.

Encrypted File Storage and Transfer Ability to encrypt a file before transmitting it over the network to hide content from being viewed or extracted.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Real Time Capabilities Ability to analytics and visualize data as soon as it becomes available in underline systems.

Central Data Repository Collection of stored data from existing databases merged into one location which can then be shared, analyzed or updated.

Built-In Indicator Catalogs and Benchmarking Alignment with mainstream ESG reporting frameworks (E.g., SASB, GRI, CDP)

Automatic KPI Calculations, Conversions and Updates Company specific metrics can be automatically calculated, converted and tracked.

Version Control Tracking of document versions with each iteration of document changes.

Custom Reporting Ability to create reports on company emissions, energy and asset data in company branded templates.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

ServiceNow ESG Management Reviews

Shanker R.

One of best product in ESG Space.

Likeliness to Recommend

Pros

Excellent software and highly customizable.

Likeliness to Recommend

Pros

Hiren D.

Excellent product for C suite Leaders!

Likeliness to Recommend

Pros

Most Popular ServiceNow ESG Management Comparisons

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Title

2
Since last award

3
Since last award

Feature Ratings

Role-Based Access

Automatic Data Collection

Encrypted File Storage and Transfer

Intelligent Alerts and Notifications

Real Time Capabilities

Central Data Repository

Built-In Indicator Catalogs and Benchmarking

Automatic KPI Calculations, Conversions and Updates

Version Control

Custom Reporting

Audit Trail

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Ease of Implementation