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ServiceNow CMDB Logo
ServiceNow CMDB Logo
ServiceNow

ServiceNow CMDB

Composite Score
8.4 /10
CX Score
8.9 /10
Category
ServiceNow CMDB
8.4 /10

What is ServiceNow CMDB?

ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph—the ServiceNow next-generation system of record—it becomes even more mission critical.

Company Details


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ServiceNow CMDB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow CMDB.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow CMDB?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 85

Auditing

90

Role-Based Access

88

Integrations

87

Auto-Discovery

87

Analytics and Reporting

86

Predictive Analytics

83

License Management

82

Assign Dispositions

81

CI Attribute Detailing

81

Dependency Mapping

78

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Customization

86

Ease of Data Integration

85

Breadth of Features

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Vendor Support

83

Ease of Implementation

82

Quality of Features

80

Availability and Quality of Training

80

Ease of IT Administration

78

ServiceNow CMDB Reviews

Pratyush R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use.Low code no code as servicenow says.

Likeliness to Recommend

10 /10

What differentiates ServiceNow CMDB from other similar products?

At its core, one of the most significant benefits of CMDB is that it takes all the siloed data across the enterprise required to run IT , and it brings it all together in a single place giving IT Operations visibility into all the IT resources in the enterprise.

What is your favorite aspect of this product?

The goal of a CMDB is to provide an organization with the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better understand critical CIs and their relationships.

What do you dislike most about this product?

No Dislike.All servicenow products are great and easy to use.

What recommendations would you give to someone considering this product?

A CMDB is a repository that acts as a data warehouse – storing information about your IT environment, the components that are used to deliver IT services. The data stored in a CMDB include lists of assets (referred to as configuration items) and the relationships among them.Can be understand easily From docs servicenow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Talon w.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

ServiceNow CMDB does not disappoint.

Likeliness to Recommend

8 /10

What differentiates ServiceNow CMDB from other similar products?

The complexity on the backend but simplicity on the end user.

What is your favorite aspect of this product?

There is very straightforward documentation on how to customize this.

What do you dislike most about this product?

The fulfillment view can be a little boring, new UI in San Diego is pretty cool though. Haven't implemented it in our environment yet.

What recommendations would you give to someone considering this product?

It is definitely worth the price.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Irma V.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Good product

Likeliness to Recommend

9 /10

What differentiates ServiceNow CMDB from other similar products?

Integrated with other features of servicenow

What is your favorite aspect of this product?

Integrated with other features of servicenow

What do you dislike most about this product?

Nothing comes to my mind

What recommendations would you give to someone considering this product?

good product to have in IT company

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing