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ServiceNow

ServiceNow Cloud Accelerate

Composite Score

8.1 /10

CX Score

8.3 /10

29 Reviews Write a Review

What is ServiceNow Cloud Accelerate?

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

Company Details

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Awards & Recognition

ServiceNow Cloud Accelerate won the following awards in the Cloud Management category

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8 Top Rated Capabilities

3 Top Rated Features

2024

8 Top Rated Capabilities

4 Top Rated Features

2023

ServiceNow Cloud Accelerate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Cloud Accelerate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Cloud Accelerate?

0% Negative

5% Neutral

95% Positive

Pros

Transparent
Fair
Altruistic
Acts with Integrity

Feature Ratings

Average 86

Automatic Resource Scaling Elasticity

Cloud Analytics and Reporting

Capacity Management

Cloud Integration

Cloud SLA Management Governance

Cloud Migration

Self Service Cloud Services

Orchestration and Workflow Management

Configuration Validation

Performance Monitoring Management

Application Release Automation

Vendor Capability Ratings

Average 84

Vendor Support

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

ServiceNow Cloud Accelerate Reviews

Karan G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to access and highly secure

Likeliness to Recommend

9 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

The usage itself is good and secure. Its easy to access and CR request and all are made easier with the portal details and tickets raised easy.

What is your favorite aspect of this product?

The secure and easy to access the tickets are pleasing. The search base is also well defined and help in referring history of tickets easily.

What do you dislike most about this product?

So for there is nothing i would dislike about SNOW. But it will be preferable if automation for ticket raising is brought into the picture.

What recommendations would you give to someone considering this product?

I will surely recommend to many as its a good software to use and implement

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

How We Deliver

ServiceNow Cloud Accelerate

What is ServiceNow Cloud Accelerate?

Company Details

Need Assistance?

Awards & Recognition

ServiceNow Cloud Accelerate Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love ServiceNow Cloud Accelerate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Cloud Migration Migration of applications and workloads to cloud.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Application Release Automation Continuously manage the release and maintenance of applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow Cloud Accelerate Reviews

Karan G.

Easy to access and highly secure

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Automatic Resource Scaling Elasticity

Cloud Analytics and Reporting

Capacity Management

Cloud Integration

Cloud SLA Management Governance

Cloud Migration

Self Service Cloud Services

Orchestration and Workflow Management

Configuration Validation

Performance Monitoring Management

Application Release Automation

Vendor Capability Ratings

Vendor Support

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training