ServiceNow Cloud Accelerate Customer Reviews 2024

What is ServiceNow Cloud Accelerate?

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

Company Details

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Awards & Recognition

ServiceNow Cloud Accelerate won the following awards in the Cloud Management category

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8 Top Rated Capabilities

3 Top Rated Features

2024

8 Top Rated Capabilities

4 Top Rated Features

2023

ServiceNow Cloud Accelerate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Cloud Accelerate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Cloud Accelerate?

0% Negative

5% Neutral

95% Positive

Pros

Transparent
Fair
Altruistic
Acts with Integrity

Feature Ratings

Average 86

Automatic Resource Scaling Elasticity

88

Cloud Analytics and Reporting

87

Capacity Management

87

Cloud Integration

86

Cloud SLA Management Governance

86

Cloud Migration

85

Self Service Cloud Services

84

Orchestration and Workflow Management

82

Configuration Validation

82

Performance Monitoring Management

81

Application Release Automation

81

Vendor Capability Ratings

Average 84

Vendor Support

90

Ease of Customization

86

Quality of Features

85

Breadth of Features

85

Ease of Data Integration

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Implementation

83

Business Value Created

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

ServiceNow Cloud Accelerate Reviews

Rafael M.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Automation; it helps avoid pulling out results from scanners in excel sheets and then send them to remediation owners. The platform lets you automate these manual processes by sending the results from scanner right into the ServiceNow platform.

What is your favorite aspect of this product?

A good product to get the vulnerabilities and incidents in front of the right people at the right time in the shortest time possible. The automation of manual processes massively helps fast track the remediation of incidents.

What do you dislike most about this product?

Nothing to complain about so far. it meets all the expectations.

What recommendations would you give to someone considering this product?

A good product to get the vulnerabilities and incidents in front of the right people at the right time in the shortest time possible. The automation of manual processes massively helps fast track the remediation of incidents.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dhanush kumar S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Efficiently Manage Cloud Resources with ServiceNow

Likeliness to Recommend

10 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Integrated platform: ServiceNow Cloud Management is built on the ServiceNow platform, which provides a single system of record for IT service management and IT operations management, allowing users to manage cloud resources alongside other IT services.

What is your favorite aspect of this product?

Integration: ServiceNow Cloud Management is integrated into the ServiceNow platform, allowing users to easily manage cloud resources within the same platform they use for IT service management and IT operations management.

What do you dislike most about this product?

I dont have any

What recommendations would you give to someone considering this product?

ServiceNow Cloud Management is a comprehensive solution for managing cloud resources that allows users to automate and govern their cloud environments efficiently, with multi-cloud support, reporting and analytics, collaboration, and centralized management capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vijendra R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Best Platform with many applications

Likeliness to Recommend

9 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Using the endpoints offered in the platform's REST API explorer, any REST API platform may be easily integrated. Using the REST API, we can also quickly build tables with the necessary data and edit them. To link many tables together and use query parameters to return the necessary values, I used the extend tables functionality.

What is your favorite aspect of this product?

By providing a new portal for developers and directing consumers to the site, ServiceNow Cloud offers a broad space to build and store data. For HTTP Authentication, we can use a username and password, which adds another level of protection.

What do you dislike most about this product?

There is nothing about this service that I don't like, and everything seems to work well regardless of the features, user interface, or user experience. The navigation pane can be simplified for users by making a few changes.

What recommendations would you give to someone considering this product?

The greatest cloud-based platform enables high-quality automation with a variety of options and may be applied to various instances depending on the situation. Best incident management tool for organizational management.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

How We Deliver

ServiceNow Cloud Accelerate

What is ServiceNow Cloud Accelerate?

Company Details

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Awards & Recognition

ServiceNow Cloud Accelerate Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love ServiceNow Cloud Accelerate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Cloud Migration Migration of applications and workloads to cloud.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Application Release Automation Continuously manage the release and maintenance of applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow Cloud Accelerate Reviews

Rafael M.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Dhanush kumar S.

Efficiently Manage Cloud Resources with ServiceNow

Likeliness to Recommend

Pros

Vijendra R.

Best Platform with many applications

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Automatic Resource Scaling Elasticity

Cloud Analytics and Reporting

Capacity Management

Cloud Integration

Cloud SLA Management Governance

Cloud Migration

Self Service Cloud Services

Orchestration and Workflow Management

Configuration Validation

Performance Monitoring Management

Application Release Automation

Vendor Capability Ratings

Vendor Support

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training